I.T. Support Analyst

General Beverage and Beer Sales Companies; Oshkosh (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Company-paid life insurance

Generous vacation package

401(k) with match

Lifelong learning opportunities

Job summary

General Beverage and Beer Sales Companies in Oshkosh, WI is looking for an IT Support Analyst. In this full-time role, you will provide technical assistance, troubleshoot various issues, and ensure a smooth IT operation for over 11,000 customers.

You will be responsible for responding to support requests, documenting your findings, and managing IT assets while contributing to an inclusive work culture.

Qualifications

• Bachelor’s or associate degree in Computer Science or relevant experience.
• Up to two years of technical assistance experience.
• Strong knowledge of hardware and software systems.

Responsibilities

• Respond to IT support requests and provide solutions.
• Troubleshoot hardware and software issues.
• Document support activities and resolutions.

Skills

Technical troubleshooting

Customer service skills

Windows and iOS knowledge

IT service management tools

Education

Bachelor’s or associate degree in Computer Science

Job description

General Beverage Sales Co. (GB) is a business-to-business wholesale distributor of wine, distilled spirits, beer, soda, bottled water and non-alcoholic beverages, operating across Wisconsin’s 72 counties and serving over 11,000 licensed retail customers.

IT Support Analyst

The IT Support Analyst provides technical assistance and support to end‑users, ensuring smooth operation of hardware, software, and network systems. Responsibilities include troubleshooting and resolving IT issues in a timely manner while delivering excellent customer service.

Responsibilities

• Respond to IT support requests via phone, email, ticketing system, and other channels and provide prompt solutions.
• Troubleshoot hardware, software, and network issues, diagnosing problems and implementing appropriate resolutions.
• Assist with software installations, upgrades, patches, and configurations.
• Analyze and resolve IT incidents and service requests within SLAs.
• Document support activities, including issue details, troubleshooting steps, and resolution outcomes.
• Escalate complex or unresolved issues to appropriate IT teams or vendors.
• Create and manage user accounts, permissions, and access controls across systems.
• Assist in setting up and configuring end‑user devices such as computers, laptops, printers, and mobile devices.
• Provide end‑user training on basic IT tasks and best practices.
• Create and maintain knowledge base articles and documentation for self‑help.
• Assist in managing IT assets, including hardware, software licenses, and peripherals; track and update inventory records.
• Assist in coordinating equipment procurement, setup, and decommissioning.
• Perform routine system maintenance: updates, patches, and configurations.
• Collaborate with other IT teams to ensure proper functioning and integration of systems.
• Contribute to the development and maintenance of IT support documentation and SOPs.
• Identify opportunities for process improvements and automation within the IT support function.
• Stay updated on latest IT trends and best practices.
• Perform other duties as assigned by supervisor.

Qualifications

• Bachelor’s or associate degree in Computer Science, Information Technology, or a related field, or equivalent industry experience.
• Up to two (2) years of technical assistance and troubleshooting support.
• Strong knowledge of hardware, software, and network systems, including Windows and iOS.
• Proficiency in diagnosing and resolving common IT issues such as software errors, network connectivity problems, and hardware failures.
• Familiarity with IT service management (ITSM) tools and ticketing systems.
• Valid driver’s license and ability to pass a pre‑employment drug screen.
• Excellent communication and customer service skills.
• Logical reasoning, analytical skills, and troubleshooting aptitude.
• Attentive listener and clear communicator to non‑technical users.
• Resourceful problem solver with creativity and deep understanding of available tools.
• Collaborative partner who works effectively with team members, end users, and cross‑functional partners.
• Self‑motivated, results‑driven, and committed to best‑in‑class service.
• Acts with honesty, transparency, respect, dignity, and fairness.
• Contributes to an inclusive culture, embraces diverse perspectives, and fosters a welcoming environment for all.

Benefits

• Excellent starting wage.
• Company‑paid life insurance.
• Company‑paid short‑term disability coverage.
• Two health insurance options.
• Dental insurance.
• Vision insurance.
• FSA and HSA (with applicable health insurance option).
• Voluntary coverages: life, short‑term disability, critical illness, accident.
• 401(k) with match/profit sharing.
• Generous vacation package.
• Separate generous sick time package.
• Lifelong learning opportunities to enhance career growth.

Job Type

Full‑time