IT Support Analyst — Enterprise IT & Cloud (Travel 30%)

Socket.dev; Ontario (CA); On-site; USD 75,706,000 - 110,204,000; Full time

Benefits offered by this job

Competitive base salary

Generous PTO & paid holidays

401(k) with match

Comprehensive benefits

Weekly pay

Mentoring & career growth

Job summary

QISG is seeking an IT Support Analyst to keep desktops, laptops, and networks running smoothly in our Ontario, CA office. This entry-mid-level role offers hands-on support across the organization, onboarding/offboarding, and ongoing documentation.

You’ll work with Microsoft 365, Active Directory, SCCM/Intune, Azure, and VPN, with travel up to 30% domestically. Join a fast-growing team focused on reliable IT services, customer service, and career growth opportunities, with competitive pay and

Qualifications

• 3–6 years of IT support experience, including 2+ years in a corporate enterprise environment.
• Hands‑on experience supporting Microsoft Active Directory and Microsoft 365, including user provisioning, permissions, and account management.
• Experience with endpoint management tools such as Microsoft SCCM or Microsoft Intune for device deployment, updates, and policy management.
• Exposure to Microsoft Azure environments, including cloud storage, virtual machines, and infrastructure services.
• Experience troubleshooting VPN connectivity, preferably Cisco AnyConnect or similar remote access tools.
• Familiarity with IT ticketing systems such as Jira, ServiceNow or similar platforms for incident tracking and support workflows.

Responsibilities

• Provide first-line technical support for IT hardware, software, and engineering applications in a fast-paced corporate environment.
• Image, configure, troubleshoot, and repair Dell and Lenovo laptops/workstations, including high-performance engineering devices.
• Support Microsoft 365 and Active Directory administration, including user setup, permissions, and account management.
• Deploy and manage laptops using SCCM and/or Microsoft Intune for imaging, updates, and endpoint management.
• Support Microsoft Azure environments, including file storage, virtual machines, servers, and cloud infrastructure.
• Troubleshoot VPN connectivity using Cisco AnyConnect and support company mobile devices.
• Manage employee onboarding/offboarding, hardware inventory, asset tracking, and lifecycle refresh programs.
• Provide high-quality in-person, phone, and video support, including executive-level users and occasional after-hours needs.
• Document solutions and troubleshooting steps within IT knowledge bases and internal documentation.
• Travel up to 30% to support regional offices as needed

Skills

IT support

Active Directory

SCCM/Intune

Azure

VPN

Tools

Jira

ServiceNow

Job description

QISG is seeking an IT Support Analyst to keep desktops, laptops, and networks running smoothly in our Ontario, CA office. This entry-mid-level role offers hands-on support across the organization, onboarding/offboarding, and ongoing documentation.

You’ll work with Microsoft 365, Active Directory, SCCM/Intune, Azure, and VPN, with travel up to 30% domestically. Join a fast-growing team focused on reliable IT services, customer service, and career growth opportunities, with competitive pay and