IT Support Analyst & Endpoint Admin

Rainbow Energy Center, LLC; Underwood (ND); On-site; USD 50,000 - 75,000; Full time

Job summary

Rainbow Energy Center, LLC is seeking an IT Support Analyst to deliver technical assistance to employees and approved contractors. You will handle incidents from initial contact through resolution, manage devices, accounts, and access, and support endpoint security and Microsoft 365 services.

Responsibilities include incident triage, documentation, and collaboration with IT teammates, vendors, and business partners to ensure reliable technology services.

Qualifications

• Assc. degree in IT or related field with relevant experience.
• Experience providing IT support in a business/industrial environment.
• Familiarity with Microsoft 365, Intune, AD, and endpoint tools.

Responsibilities

• Receive and manage incidents and service requests via ticketing, email, phone, remote tools, and in-person.
• Troubleshoot devices, apps, accounts, and connectivity; document status and resolutions.
• Assist with device provisioning, password resets, MFA, and remote access.
• Support security, access control, and asset management activities.

Skills

Troubleshooting

Customer service

Documentation

Communication

Teamwork

Education

Associate degree in IT

Tools

Microsoft 365

Intune

Active Directory

Group Policy

PowerShell

Job description

Rainbow Energy Center, LLC is seeking an IT Support Analyst to deliver technical assistance to employees and approved contractors. You will handle incidents from initial contact through resolution, manage devices, accounts, and access, and support endpoint security and Microsoft 365 services.

Responsibilities include incident triage, documentation, and collaboration with IT teammates, vendors, and business partners to ensure reliable technology services.