IT Support Analyst — Elevate Campus Tech & Service

USC Auxiliary Services; Los Angeles (CA); On-site; USD 45,000 - 54,000; Full time

Job summary

The University of Southern California (USC) Information Technology Services is seeking an IT Support Analyst to provide on-site technology support to customers across USC campuses. The role emphasizes strong customer service and proactive problem resolution, with responsibilities spanning device imaging, ticket management, and documentation.

Ideal candidates will have a bachelor's degree or equivalent and at least two years of experience supporting Windows, MacOS, and iOS devices, both on-site

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 2 years of work experience.
• Experience with customer-issue ticketing systems and providing technical support in an operational environment.
• Experience supporting Windows, MacOS, and iOS devices, both locally and in the field.
• Strong collaboration, communication, and technical documentation skills.

Responsibilities

• Communicates effectively with customers and resolves issues by phone and email.
• Installs and maintains images on managed devices and develops procedures for problem prevention.
• Follows ticketing standards and documents incidents and requests.
• Writes and edits accessible technical user documentation and maintains knowledge articles.
• Provides guidance to users and collaborates with ITS teams to improve services.

Skills

Ticketing systems

Windows/macOS/iOS support

Customer service

Documentation

Team collaboration

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Office 365

Job description

The University of Southern California (USC) Information Technology Services is seeking an IT Support Analyst to provide on-site technology support to customers across USC campuses. The role emphasizes strong customer service and proactive problem resolution, with responsibilities spanning device imaging, ticket management, and documentation.

Ideal candidates will have a bachelor's degree or equivalent and at least two years of experience supporting Windows, MacOS, and iOS devices, both on-site