AI-Enabled IT Support Analyst (Apple & Enterprise)

Idme; Mountain View (CA); On-site; USD 89,918 - 104,880; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

401(k) with company match

Unlimited paid time off

Job summary

ID.me is looking for an IT Support Analyst to enhance their IT department in Mountain View, CA. The role involves providing tier 1 and 2 support, managing hardware setup, and assisting users with AI technologies.

The successful candidate will troubleshoot technical issues, deliver exceptional customer support, and ensure compliance with IT standards. Ideal qualifications include 2+ years in IT support and experience with Apple products. Join ID.me for a meaningful impact!

Qualifications

• 2+ years of experience in desktop or IT support roles within an enterprise environment.
• 1+ years of experience troubleshooting Apple hardware and software.
• Ability to support end-users in adopting new technologies.

Responsibilities

• Provide front-line support for a range of technical issues.
• Troubleshoot and support Apple hardware, software, and peripherals.
• Set up new hire equipment including laptops and accessories.

Skills

Desktop or IT support experience

Troubleshooting Apple hardware and software

Experience with ticket-based support systems

Customer service skills

Supporting multiple operating systems

Tools

Remote desktop tools

Mobile Device Management (MDM)

Job description

ID.me is looking for an IT Support Analyst to enhance their IT department in Mountain View, CA. The role involves providing tier 1 and 2 support, managing hardware setup, and assisting users with AI technologies.

The successful candidate will troubleshoot technical issues, deliver exceptional customer support, and ensure compliance with IT standards. Ideal qualifications include 2+ years in IT support and experience with Apple products. Join ID.me for a meaningful impact!