IT Support Analyst – 1st/2nd Line, M365 & Teams

Pepper Construction Group LLC; Dublin (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k match

Student loan repayment

Paid time off

Parental leave

Mental health services

Job summary

Pepper Construction in Dublin, OH is seeking an IT Support Analyst to deliver Level 1 and Level 2 support across a modern Microsoft 365 environment. The role involves hands-on and remote support for end users, Teams Rooms, and AV equipment, with focus on onboarding and issue resolution.

This Dublin, OH based position requires local candidates. The ideal candidate has 3+ years IT support experience, familiarity with Entra ID/Azure AD, Intune, and strong customer service skills.

Qualifications

• Minimum 3+ years in IT support (Level 1/2).
• Familiar with Microsoft 365, Entra ID / Azure AD, and Intune.
• Experience with Teams, video conferencing, and AV tech preferred.
• Strong customer service and communication skills.
• Basic networking knowledge (IP, DNS, DHCP).
• Knowledge of cybersecurity basics (MFA, endpoint security).
• Experience with EGNyte or cloud file sharing is a plus.
• Certifications such as CompTIA A+/Network+ or MD100/MD102 are a plus.
• Ability to document processes and contribute to knowledge bases.

Responsibilities

• Serve as first and second point of contact for IT support via phone, email, and ticketing system.
• Provide hands-on and remote support for Windows desktops, laptops, and peripherals.
• Set up and support for Microsoft Teams Rooms, video conferencing, and AV equipment.
• Handle user onboarding/offboarding, including account setup and hardware provisioning.
• Troubleshoot Microsoft 365 apps, printers, and file access (Egnyte).
• Deliver high-quality, customer-focused support.
• Manage identity, security groups, and device access in Entra ID / Azure AD.
• Administer and troubleshoot Microsoft Intune for device configuration and compliance.
• Support Egnyte file management, permissions, and sync issues.
• Resolve networking issues (DNS, DHCP, IP config, switches, WiFi).
• Support cybersecurity practices including MFA, encryption, patching, and endpoint compliance.

Skills

IT support

Microsoft 365

Azure AD

Intune

Teams & AV

Networking basics

Customer service

Documentation

Security fundamentals

Remote support

Tools

Egnyte

Microsoft Teams Rooms

Job description

Pepper Construction in Dublin, OH is seeking an IT Support Analyst to deliver Level 1 and Level 2 support across a modern Microsoft 365 environment. The role involves hands-on and remote support for end users, Teams Rooms, and AV equipment, with focus on onboarding and issue resolution.

This Dublin, OH based position requires local candidates. The ideal candidate has 3+ years IT support experience, familiarity with Entra ID/Azure AD, Intune, and strong customer service skills.