IT Support Analyst

Pepper Construction Group LLC; Dublin (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k match

Student loan repayment

Paid time off

Parental leave

Mental health services

Job summary

Pepper Construction in Dublin, OH is seeking an IT Support Analyst to deliver Level 1 and Level 2 support across a modern Microsoft 365 environment. The role involves hands-on and remote support for end users, Teams Rooms, and AV equipment, with focus on onboarding and issue resolution.

This Dublin, OH based position requires local candidates. The ideal candidate has 3+ years IT support experience, familiarity with Entra ID/Azure AD, Intune, and strong customer service skills.

Qualifications

• Minimum 3+ years in IT support (Level 1/2).
• Familiar with Microsoft 365, Entra ID / Azure AD, and Intune.
• Experience with Teams, video conferencing, and AV tech preferred.
• Strong customer service and communication skills.
• Basic networking knowledge (IP, DNS, DHCP).
• Knowledge of cybersecurity basics (MFA, endpoint security).
• Experience with EGNyte or cloud file sharing is a plus.
• Certifications such as CompTIA A+/Network+ or MD100/MD102 are a plus.
• Ability to document processes and contribute to knowledge bases.

Responsibilities

• Serve as first and second point of contact for IT support via phone, email, and ticketing system.
• Provide hands-on and remote support for Windows desktops, laptops, and peripherals.
• Set up and support for Microsoft Teams Rooms, video conferencing, and AV equipment.
• Handle user onboarding/offboarding, including account setup and hardware provisioning.
• Troubleshoot Microsoft 365 apps, printers, and file access (Egnyte).
• Deliver high-quality, customer-focused support.
• Manage identity, security groups, and device access in Entra ID / Azure AD.
• Administer and troubleshoot Microsoft Intune for device configuration and compliance.
• Support Egnyte file management, permissions, and sync issues.
• Resolve networking issues (DNS, DHCP, IP config, switches, WiFi).
• Support cybersecurity practices including MFA, encryption, patching, and endpoint compliance.

Skills

IT support

Microsoft 365

Azure AD

Intune

Teams & AV

Networking basics

Customer service

Documentation

Security fundamentals

Remote support

Tools

Egnyte

Microsoft Teams Rooms

Job description

With offices in Illinois, Wisconsin, Indiana, and Ohio, Pepper Construction is a national general contracting and construction management firm that primarily serves the private sector. Pepper Construction provides clients the experience and resources of a national company, combined with the hands-on approach of a local company.

IT Support Analyst

We are seeking a detailoriented, customerfocused IT Support Analyst to provide Level 1 and Level 2 support across our Microsoft 365 environment. This role is ideal for someone who enjoys solving technical problems, supporting end users, and working with modern cloudbased tools.

This position is based out of our Dublin, OH location with some travel to job sites.

Only local candidates will be considered.

Key Responsibilities

Support & Troubleshooting

• Serve as the first and second point of contact for IT support via phone, email, and ticketing system.
• Provide handson and remote support for Windows desktops, laptops, mobile devices, and peripherals.
• Provide setup and ongoing support for Microsoft Teams Rooms, video conferencing, and AV equipment.
• Handle user onboarding/offboarding, including account setup and hardware provisioning.
• Troubleshoot Microsoft 365 applications, printers, and file access (Egnyte).
• Deliver highquality, customerfocused support.

Advanced Support (Level 2)

• Manage identity, security groups, and device access in Entra ID / Azure AD.
• Administer and troubleshoot Microsoft Intune for device configuration, compliance, and policies.
• Support Egnyte file management, permissions, and sync issues.
• Resolve networking issues (DNS, DHCP, IP configuration, switches, WiFi).
• Support cybersecurity practices including MFA, encryption, patching, and endpoint compliance monitoring.

Required Skills & Experience

• 3+ years of IT support experience (Level 1 and Level 2).
• Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune (required).
• Experience supporting Microsoft Teams, video conferencing platforms, Microsoft Teams Rooms, or AV technology. Direct Microsoft Teams Rooms experience is preferred.
• Strong customer service and communication skills.
• Understanding of networking basics (IP, DNS, DHCP).
• Experience with cloud filesharing platforms (Egnyte preferred).
• Knowledge of cybersecurity fundamentals (MFA, endpoint protection, secure access).
• Experience with printer/peripheral troubleshooting and remote support tools.
• Certifications such as CompTIA A+, Network+, or Microsoft MD100/MD102 are a plus.
• Ability to document processes and contribute to knowledge bases.

Pepper Construction is dedicated to offering our employees a comprehensive and best-in-class benefits package that prioritizes their physical, financial, and emotional well-being. We offer medical, dental, vision, life, and disability insurance plans, a generous 401k match, and a student loan repayment benefit. In addition to paid time off for company holidays, vacation, and personal days, Pepper offers fully paid medical and parental leave, mental health services, and more.

For additional information, visit www.pepperconstruction.com

Pepper Construction is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. We welcome all qualified applicants and encourage veterans, transitioning service members, and military spouses to apply. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Please note: Pepper does not sponsor work visas.