IT Support Team Lead

TEKsystems; Marietta (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

TEKsystems in Marietta, OH is seeking an experienced IT Support Team Lead to oversee daily technology support operations, guide a team of professionals, and act as the primary escalation point for complex issues. This hands-on leadership role combines support, project coordination, and client communication.

The ideal candidate has proven leadership in IT support, strong communication, and a passion for delivering exceptional technology services.

Qualifications

• Experience leading or supervising an IT support team.
• Strong experience in desktop support, technical support, or end-user support.
• Experience supporting enterprise operating systems and workstation environments.
• Excellent customer service, communication, and interpersonal skills.
• Demonstrated ability to manage multiple priorities and deadlines simultaneously.
• Strong troubleshooting, problem-solving, and organizational skills.
• Experience coordinating projects, deployments, or technology initiatives.

Responsibilities

• Lead, mentor, and support a team of technical support professionals.
• Serve as an escalation point for complex technical issues and service requests.
• Assign, prioritize, and coordinate team workloads to ensure timely service delivery.
• Provide coaching, training, and performance feedback to team members.
• Foster a professional, collaborative, and customer-focused team culture.
• Provide advanced end-user and desktop support for hardware, software, and operating system issues.
• Troubleshoot and resolve escalated technical incidents.
• Support, maintain, and improve technology systems and infrastructure.
• Ensure adherence to operational processes, service standards, and performance expectations.
• Monitor support activities and drive timely resolution of requests and incidents.
• Lead and support technology implementation, upgrade, deployment, and infrastructure improvement projects.
• Assist with project planning, prioritization, and resource allocation.
• Coordinate project activities across technical teams and stakeholders.
• Track project progress and ensure deliverables are completed successfully.
• Act as a primary point of contact for technology-related communications and updates.
• Communicate project status, service impacts, and critical issues to stakeholders.
• Maintain accurate documentation of processes, systems, projects, and activities.
• Build and maintain positive relationships through exceptional customer service and responsiveness.

Skills

IT leadership

Desktop support

End-user support

Enterprise OS support

Customer service

Communication

Multitasking

Troubleshooting

Problem-solving

Project coordination

Job description

Position Overview

We are seeking an experienced IT Support Team Lead to oversee daily technology support operations, lead a team of technical professionals, and serve as the primary escalation point for complex technical issues. This hands-on leadership role combines technical support, project coordination, team development, and customer relationship management. The ideal candidate is a strong communicator with demonstrated leadership experience and a passion for delivering exceptional technology services.

Key Responsibilities

Team Leadership & Support

• Lead, mentor, and support a team of technical support professionals.
• Serve as an escalation point for complex technical issues and service requests.
• Assign, prioritize, and coordinate team workloads to ensure timely service delivery.
• Provide coaching, training, and performance feedback to team members.
• Foster a professional, collaborative, and customer-focused team culture.

Technical Support & Operations

• Provide advanced end-user and desktop support for hardware, software, and operating system issues.
• Troubleshoot and resolve escalated technical incidents.
• Support, maintain, and improve technology systems and infrastructure.
• Ensure adherence to operational processes, service standards, and performance expectations.
• Monitor support activities and drive timely resolution of requests and incidents.

Project Coordination

• Lead and support technology implementation, upgrade, deployment, and infrastructure improvement projects.
• Assist with project planning, prioritization, and resource allocation.
• Coordinate project activities across technical teams and stakeholders.
• Track project progress and ensure deliverables are completed successfully.

Client & Stakeholder Communication

• Act as a primary point of contact for technology-related communications and updates.
• Communicate project status, service impacts, and critical issues to stakeholders.
• Maintain accurate documentation of processes, systems, projects, and activities.
• Build and maintain positive relationships through exceptional customer service and responsiveness.

Required Qualifications

• Experience leading or supervising an IT support team.
• Strong experience in desktop support, technical support, or end-user support.
• Experience supporting enterprise operating systems and workstation environments.
• Excellent customer service, communication, and interpersonal skills.
• Demonstrated ability to manage multiple priorities and deadlines simultaneously.
• Strong troubleshooting, problem-solving, and organizational skills.
• Experience coordinating projects, deployments, or technology initiatives.

Preferred Qualifications

• Experience supporting educational, public sector, or similarly structured environments.
• Experience in systems administration, infrastructure support, or network administration.
• Experience managing technical projects and technology rollouts.
• Familiarity with service management processes, ticketing systems, and performance metrics.

Work Environment

• Fully onsite position.
• Fast-paced and collaborative team environment.
• Combination of technical support, leadership, and project-focused responsibilities.

Experience Level

Expert Level

Job Type & Location

This is a Permanent position based out of Marietta, OH.

Pay And Benefits

The pay range for this position is $40000.00 - $70000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We dont just offer a job we offer a career with purpose. Our work is meaningful, making a tangible difference in education. You'll have the opportunity to help people in a way that is pivotal to their success, ensuring schools have the tools they need to provide quality education. We also recognize the importance of balance, offering flexible scheduling options to support your life outside of work. In addition, we provide comprehensive benefits to ensure you feel supported every step of the way. To excel here, you'll need to be collaborative, a creative problem solver, an excellent communicator, and a true team player. Most importantly, you'll need to be passionate about making an impact.

Job Type & Location

This is a Permanent position based out of Marietta, OH.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

Workplace Type

This is a fully onsite position in Marietta,OH.

San Francisco Fair Chance Ordinance

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.