Pleasant Field Services Support

Mbi Llc; Mount Pleasant (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology services provider in Iowa is looking for an experienced IT Support Specialist responsible for the installation, configuration, and maintenance of various systems including PCs, servers, and security technologies. The successful candidate will possess a Bachelor's degree and at least five years of relevant experience. Responsibilities include troubleshooting technical issues, ensuring compliance with security standards, and delivering excellent customer service. The role requires strong communication skills and effective collaboration with facility leadership and external partners.

Qualifications

• Bachelor's degree from a four-year college or university.
• 5+ years of experience in IT support roles.
• Demonstrated expertise in networking and security technologies.

Responsibilities

• Install, maintain, and troubleshoot PCs, servers, and networking equipment.
• Ensure compliance with security regulations and policies.
• Provide technical support to users and generate work orders.

Skills

Technical troubleshooting

Customer service

Collaboration

Data analysis

Network configuration

Education

Bachelor's degree

Tools

PCs

VoIP systems

Network switches

Security systems

Wireless systems

Job description

Key Responsibilities

• Provide installation, imaging, configuration, and maintenance for PCs, servers, switches, security systems, cameras, wireless systems, VoIP/phone systems, kiosks, OffNet systems, email, II TV systems, and related technologies.
• Diagnose and resolve technical issues involving PCs, switches, wireless equipment, PDAs, and safety/security devices.
• Perform hardware replacements, cabling, fiber-optic work, wireless deployment, switch maintenance, and fiber management.
• Support door controls, security cameras, recording systems, and safety equipment technologies.
• Maintain accurate device and inventory records.
• Collaborate with ITS4 on system operations, maintenance, and complex issue resolution.
• Serve as the primary technical contact for users regarding hardware and software issues.
• Provide high-quality customer service to staff, incarcerated individuals, and critical stakeholders.
• Create, monitor, and complete work orders; conduct root‑cause analysis and implement solutions.
• Set up new user computer accounts and ensure appropriate access levels based on work location and security requirements.
• Apply strong communication skills and Core Correctional Practices (CCP) in all user interactions.
• Assist in operational issue resolution while ensuring compliance with DoIT, DOC, and MPCF policies.
• Partner with the Associate Warden of Administration and ITS4 to gather requirements, plan, test, and implement technology projects.
• Support projects involving servers, databases, switches, applications, new technologies, hardware configurations, and system upgrades.
• Apply technical competencies and industry best practices to optimize operational efficiency and productivity.

Qualifications

• Graduation from a four‑year college or university.
• Demonstrated working knowledge of computers, networking, wireless, fiber optics, security hardware, recording systems, safety systems, phone systems, and related communication technologies.
• At least 5 years of experience installing, imaging, configuring, and maintaining PCs, servers, switches, security systems, cameras, wireless, VoIP/phone, kiosks, OffNet systems, email, II TV systems, and related technologies.
• Collaborate effectively with facility leadership, co‑workers, end users, and external partners.
• Ensure adherence to all security regulations, life‑safety guidelines, and compliance standards.
• Conduct data analysis to understand operational needs and implement practical solutions.
• Participate in training to remain current with emerging technologies.
• Move, install, and configure computer hardware as required.
• Complete 4 weeks of CERT training in Des Moines.