IT Support Analyst

White Lodging; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

White Lodging is seeking an IT Support Analyst to maintain and assist with computing and network issues for internal and external guests. Under the supervision of the IT Director, you will coach users, prepare documentation, and provide assistance.

You will install, configure and upgrade PCs, diagnose problems, perform preventive maintenance, ensure patches and network connectivity, support hotel systems like PMS and POS, manage backups, and assist with peripheral devices.

Qualifications

• Associate degree or 2–3 years of relevant IT work experience.
• A+ Certification.
• Ability to communicate technology clearly to guests and staff.
• Strong attention to detail and organized follow-through.
• Solid analytical skills and knowledge of IT standards.
• Experience supporting hospitality technology preferred.
• Knowledge of MS Office, Active Directory and networking.

Responsibilities

• Installing, configuring and upgrading PCs, laptops and related equipment.
• Diagnosing and troubleshooting hardware and software problems.
• Performing preventive maintenance on the organization’s technology.
• Installing software patches and ensuring network connectivity for PCs, laptops, guests' internet issues, handhelds and other devices.
• Assisting with hotel technology projects including low voltage cabling and mounting.
• Administering and coordinating critical systems (PMS, POS, PBX, FTG) with vendors.
• Server backups.
• Setting up and maintaining locally connected and networked printers.
• Connecting peripheral equipment.

Skills

A+ Certification

Communication skills

Attention to detail

Analytical skills

Hospitality tech experience

MS Office

Active Directory

Networking

Education

Associate degree or 2–3 years IT experience

Tools

MS Office

Active Directory

Networking

Job description

Description

Summary: Under the supervision of the IT Director, the IT Support Analyst provides maintenance and assistance for all internal and external guest requests as pertaining to computing and network issues. The IT Support Analyst will coach users in the effective use of systems, applications, prepares documentation and provides assistance to both internal and external guests.

Responsibilities

• Installing, configuring and upgrading PCs, laptops and related equipment.
• Diagnosing and troubleshooting both common and unusual hardware and software problems.
• Performing preventive maintenance on the organization’s technology.
• Installing required software patches, ensuring the connectivity of PCs, laptops, guests internet issues, handhelds and other computing devices to both the local area network (LAN) and wide area network.
• Misc. hotel technology projects including low voltage cabling and basic mounting.
• Administration and repair of critical systems (PMS, POS, PBX, FTG…) in coordination with respective vendor.
• Server Backups.
• Setting up and maintaining locally connected and networked printers.
• Connecting needed peripheral equipment.

Skills

• Associate degree, preferably in STEM field; or 2 to 3 years of relevant work experience
• A+ Certification
• Ability to communicate technology simply, effectively, both oral and written, with internal and external guests.
• Solid attention to detail and organization with proven follow up and follow through practices.
• Strong analytical skills, with a solid understanding of IT standards and company policies.
• Past experience in supporting hospitality-based technology preferred.
• Knowledge of MS Office, Active Directory and Networking environment.