IT Support Analyst

NES Fircroft; Illinois; On-site; USD 65,000 - 69,000; Full time

Job summary

NES Fircroft is seeking an IT Support Analyst I to provide onsite end-user computing support in our Wood River/Roxana refinery environment. You will handle desktop/mobile support, hardware refreshes, and coordination with infrastructure teams to keep systems secure and efficient.

The role requires strong troubleshooting, customer focus, and the ability to work safely in an operating refinery. On-site schedule is M-F with potential weekend support during outages.

Qualifications

• Bachelor’s degree in MIS, CS, or related field or equivalent experience.
• A+ Certification preferred.
• 4–5 years in an IT discipline preferred.
• 2+ years supporting refining or midstream IT assets.
• Experience installing and troubleshooting data center infrastructure.
• Strong leadership, initiative, and problem-solving skills.
• Ability to build trust with customers, partners, and teams.
• Ability to manage multiple priorities in a dynamic refinery environment.
• Strong verbal and written communication skills.
• TWIC eligibility and clean DMV record.

Responsibilities

• Provide onsite deskside support for end-user computing in refinery facilities.
• Troubleshoot hardware, software, mobile devices, and radio programming.
• Coordinate with resources and suppliers for projects and refresh activities.
• Partner with local business teams and stakeholders to support IT needs.
• Collaborate with central infrastructure to plan network and hardware refreshes.
• Maintain documentation for systems, devices, and processes.
• Contribute to IT service delivery improvements and safety standards.

Skills

Windows support

Microsoft 365

Active Directory

Troubleshooting

Customer service

TWIC

Communication

Education

Bachelor’s degree in MIS, Computer Science, or related field

A+ Certification

Tools

ServiceNow

Remote support tools

Mobile device management

Radio programming tools

Job description

Rate: $32/hr

Location: S Central Ave, Roxana, IL 62084

Duration: 1-year (extension potential)

Schedule: M-F 6:30 am - 5pm (flex start time) Fully on-site

(Support may be needed for weekends, shutdowns, or outage-related work? Max.3x a year)

Overview

We areseeking a contract IT Support Analyst I to provide onsite end-user computing support. This role supports day-to-day IT operations across the refinery, including desktop support, mobile device support, radio programming, hardware refresh activities, and coordination with business and infrastructure partners. The ideal candidate will bring strong troubleshooting skills, sound judgment, a customer-focused approach, and the ability to work safely and effectively in an operating refinery.

Key Responsibilities

• Work is performed primarily in a refinery environment in Wood River and Roxana, Illinois.


• This position is expected to be onsite to support refinery operations and end-user computing needs.


• Provide onsite deskside support for end-user computing issues in the Wood River Refinery area.


• Troubleshoot and resolve hardware, software, mobile device, and radio programming issues.


• Coordinate resources and suppliers to complete projects, service requests, and refresh activities.


• Partner with local business teams and technical stakeholders to support refinery IT needs.


• Collaborate with central infrastructure teams to plan and execute network and hardware refresh efforts.


• Maintain accurate documentation for supported systems, devices, and processes.


• Support continuous improvement of IT service delivery through reliability, efficiency, quality, and adherence to corporate standards and safety practices.

• Systems, software, and tools:
  
  
  
  • Windows support
  
  
  • Microsoft 365
  
  
  • Active Directory
  
  
  • ServiceNow or other ticketing tools
  
  
  • remote support tools
  
  
  • mobile device management
  
  
  • handheld radio programming tools
  
  
  
  

Preferred Skills / Qualifications

• Bachelor’s degree in MIS, Computer Science, or a related field, or equivalent practical experience is preferred.


• A+ Certification is preferred


• 4–5 years of experience in an information technology discipline is preferred


• 2+ years of experience supporting refining or midstream IT assets.


• Experience installing and troubleshooting data center infrastructure.


• Strong leadership, initiative, and problem-solving skills.


• Ability to build trust and confidence with customers, business partners, and technical teams.


• Ability to manage multiple priorities concurrently in a dynamic operating environment.


• Strong verbal and written communication skills for direct customer interaction.


• Demonstrated ability to learn and apply advanced or specialized technical training.


• Proven ability to work effectively with business stakeholders and both local and remote IT resources.


• Has or is able to obtain and maintain a Transportation Worker Identification Credential (TWIC)


• Clean driving record and ability to pass DMV background checks

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining andManufacturingsectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.