Cluster IT Support Analyst

White Lodging; Milwaukee (WI); On-site; USD 40,000 - 65,000; Full time

Job summary

White Lodging is seeking an IT Support Analyst for the Milwaukee Hotel Collection to maintain and assist with computing and network issues for internal and external guests. You will coach users on systems and applications, prepare documentation, and support the Milwaukee Marriott Downtown, Westin Milwaukee Downtown, and SpringHill Suites Milwaukee Downtown.

The role requires an Associate degree (or 2–3 years of relevant experience) and A+ certification, with emphasis on MS Office, Active

Qualifications

• Associate degree in STEM or 2–3 years relevant work experience.
• A+ Certification is preferred.
• Ability to communicate technology simply, both oral and written.
• Solid attention to detail and organization.
• Strong analytical skills and understanding of IT standards/policies.
• Experience in hospitality-based technology is a plus.
• Knowledge of MS Office, Active Directory and Networking environment.

Responsibilities

• Installing, configuring and upgrading PCs, laptops and related equipment.
• Diagnosing and troubleshooting hardware and software problems.
• Performing preventive maintenance on technology.
• Installing patches and ensuring connectivity of devices to LAN/WAN.
• Handling hotel tech projects including low voltage cabling and basic mounting.
• Administering and repair of critical systems (PMS, POS, PBX, FTG) with vendors.
• Server backups.
• Setting up and maintaining printers and peripherals.
• Support of internal and external guests’ IT requests.

Skills

Communication

Analytical skills

Attention to detail

Hospitality knowledge

Education

Associate degree in STEM field

A+ Certification

Tools

MS Office

Active Directory

Networking

Job description

DescriptionUnder the supervision of the Area IT Manager, the IT Support Analyst for the Milwaukee Hotel Collection provides maintenance and assistance for all internal and external guests requests pertaining to computing and network issues. The IT Support Analyst will coach users in the effective use of systems and applications, prepares documentation and provides assistance to both internal and external guests.

DescriptionUnder the supervision of the Area IT Manager, the IT Support Analyst for the Milwaukee Hotel Collection provides maintenance and assistance for all internal and external guests requests pertaining to computing and network issues. The IT Support Analyst will coach users in the effective use of systems and applications, prepares documentation and provides assistance to both internal and external guests. The Milwaukee Hotel Collection consists of the Milwaukee Marriott Downtown, the Westin Milwaukee Downtown, and the SpringHill Suites Milwaukee Downtown.

What You'll Do:

• Installing, configuring and upgrading PCs, laptops and related equipment.
• Diagnosing and troubleshooting both common and unusual hardware and software problems.
• Performing preventive maintenance on the organization’s technology.
• Installing required software patches, ensuring the connectivity of PCs, laptops, guests internet issues, handhelds and other computing devices to both the local area network (LAN) and wide area network.
• Misc. hotel technology projects including low voltage cabling and basic mounting.
• Administration and repair of critical systems (PMS, POS, PBX, FTG…) in coordination with respective vendor.
• Server Backups.
• Setting up and maintaining locally connected and networked printers.
• Connecting needed peripheral equipment.

What You'll Bring:

• Associate degree, preferably in STEM field; or 2 to 3 years of relevant work experience
• A+ Certification
• Ability to communicate technology simply, effectively, both oral and written, with internal and external guests.
• Solid attention to detail and organization with proven follow up and follow through practices.
• Strong analytical skills, with a solid understanding of IT standards and company policies.
• Past experience in supporting hospitality-based technology preferred.
• Knowledge of MS Office, Active Directory and Networking environment.