IT Support Administrator

PeopleSharp; Collegeville (PA); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Salary with bonus potential

Paid holidays and 15 PTO days to start

Health, dental, and vision insurance

Retirement plan with 3% match

Certification testing support &培训

Job summary

ETB Services, Inc. is seeking an IT Support Administrator to be on the front line of our support team, handling Level 1 and 2 technical requests from end users. This in-person role is located in Trappe, PA and focuses on meeting customer SLA targets while delivering high-quality support.

You will document work performed with precise time tracking and contribute to process improvements. The role requires strong troubleshooting, communication, and teamwork in a fast-paced MSP environment.

Qualifications

• A minimum of 2 years of experience in an IT Consulting position or at a MSP.
• Experience with Active Directory, Microsoft 365 user management, workstation administration, mobile device management, and basic networking.
• Ability to concisely describe or summarize a problem, in writing, including steps taken to diagnose and resolve it.

Responsibilities

• Provide professional support for Level 1 + 2 technical requests from our clients end users
• Be an integral part of the team to ensure we meet customer SLA's
• Furnish accurate written documentation of work performed and time tracking for all activities
• Give feedback on the enhancement of our service delivery and improving our processes
• Participate in an on-call rotation and respond to emergency requests when you are on-call

Skills

Active Directory

Microsoft 365

Workstation administration

Mobile device management

Networking basics

Technical writing

ConnectWise PSA

Prioritization

Troubleshooting

Tools

ConnectWise PSA

Job description

ETB Services, Inc. is a growing managed services provider (MSP) which focuses on providing top-notch IT support to small and medium-sized businesses. We're looking for our next IT Support Administrator! This position is responsible for being on the front line of our support team, supporting our customers when they have an immediate technical need. It requires a strong background in desktop computer troubleshooting as well as being detail-oriented and organized. If you like working with all sorts of different technologies in a fast-paced environment, then we'd love to hear from you! This is an in-person position in Trappe, PA.

We'll Provide:

• Competitive salary: $62,500/year with bonus potential
• Company paid holidays plus 15 PTO (paid time off) days to start
• Health, dental, and vision insurance coverage plus retirement plan with up to 3% company match
• Certification testing support and training, plus certification reimbursement
• An outstanding culture, flexible work arrangements, and a fun environment with regular team building events

What You'll Do:

• Provide professional support for Level 1 + 2 technical requests from our clients end users
• Be an integral part of the team to ensure we meet customer SLA's
• Furnish accurate written documentation of work performed and time tracking for all activities
• Give feedback on the enhancement of our service delivery and improving our processes
• Participate in an on-call rotation and respond to emergency requests when you are on-call

Skills You'll Need:

• A minimum of 2 years of experience in an IT Consulting position or at a MSP
• Experience with Active Directory, Microsoft 365 user management, workstation administration, mobile device management, and basic networking
• Ability to concisely describe or summarize a problem, in writing, including steps taken to diagnose and resolve it
• Familiarity with ConnectWise PSA or similar ticketing system for time and record keeping
• Ability to work well under pressure, prioritize, and meet established goals in a timely manner
• Persistence to see a problem through to its resolution and ability to research possible solutions when encountering resistance