IT Support Administrator

PeopleSharp; Trappe (Montgomery County); On-site; USD 53,000 - 72,000; Full time

Benefits offered by this job

Bonus potential

Holidays plus 15 PTO days

Health, dental & vision insurance

Retirement plan with company match

Certification testing support

Certification reimbursement

Team building events

Job summary

ETB Services, Inc. is a growing MSP delivering IT support to small and mid-sized businesses. We’re seeking our next IT Support Administrator to be on the front line of our support team in Trappe, PA.

This in-person role requires strong desktop troubleshooting and the ability to document steps clearly. You’ll support Level 1–2 requests, help meet SLA targets, and participate in on-call rotations.

Qualifications

• 2+ years in IT consulting or MSP
• Experience with Active Directory, Microsoft 365, workstation administration, mobile device management, and basic networking
• Ability to concisely describe or summarize a problem in writing with steps taken to diagnose and resolve it
• Familiarity with ConnectWise PSA or similar ticketing system for time and record keeping
• Ability to work well under pressure, prioritize, and meet established goals
• Persistence to see a problem through to its resolution and research possible solutions

Responsibilities

• Provide Level 1+2 support for end users
• Help meet customer SLAs
• Document work and time tracking
• Suggest improvements to service delivery and processes
• Participate in on-call rotation and respond to emergencies

Skills

Active Directory

Microsoft 365

Workstation administration

Mobile device management

Basic networking

ConnectWise PSA

Ticketing system

Documentation/writing

Tools

ConnectWise PSA

Job description

ETB Services, Inc. is a growing managed services provider (MSP) which focuses on providing top-notch IT support to small and medium-sized businesses. We're looking for our next IT Support Administrator! This position is responsible for being on the front line of our support team, supporting our customers when they have an immediate technical need. It requires a strong background in desktop computer troubleshooting as well as being detail-oriented and organized. If you like working with all sorts of different technologies in a fast-paced environment, then we’d love to hear from you! This is an in-person position in Trappe, PA.

We'll Provide:

• Competitive salary: $62,500/year with bonus potential
• Company paid holidays plus 15 PTO (paid time off) days to start
• Health, dental, and vision insurance coverage plus retirement plan with up to 3% company match
• Certification testing support and training, plus certification reimbursement
• An outstanding culture, flexible work arrangements, and a fun environment with regular team building events

What You’ll Do:

• Provide professional support for Level 1 + 2 technical requests from our client’s end users
• Be an integral part of the team to ensure we meet customer SLA’s
• Furnish accurate written documentation of work performed and time tracking for all activities
• Give feedback on the enhancement of our service delivery and improving our processes
• Participate in an on-call rotation and respond to emergency requests when you are on-call

Skills You'll Need:

• A minimum of 2 years of experience in an IT Consulting position or at a MSP
• Experience with Active Directory, Microsoft 365 user management, workstation administration, mobile device management, and basic networking
• Ability to concisely describe or summarize a problem, in writing, including steps taken to diagnose and resolve it
• Familiarity with ConnectWise PSA or similar ticketing system for time and record keeping
• Ability to work well under pressure, prioritize, and meet established goals in a timely manner
• Persistence to see a problem through to its resolution and ability to research possible solutions when encountering resistance