Frontline IT Support Administrator — MSP Technician

PeopleSharp; Trappe (Montgomery County); On-site; USD 53,000 - 72,000; Full time

Benefits offered by this job

Bonus potential

Holidays plus 15 PTO days

Health, dental & vision insurance

Retirement plan with company match

Certification testing support

Certification reimbursement

Team building events

Job summary

ETB Services, Inc. is a growing MSP delivering IT support to small and mid-sized businesses. We’re seeking our next IT Support Administrator to be on the front line of our support team in Trappe, PA.

This in-person role requires strong desktop troubleshooting and the ability to document steps clearly. You’ll support Level 1–2 requests, help meet SLA targets, and participate in on-call rotations.

Qualifications

• 2+ years in IT consulting or MSP
• Experience with Active Directory, Microsoft 365, workstation administration, mobile device management, and basic networking
• Ability to concisely describe or summarize a problem in writing with steps taken to diagnose and resolve it
• Familiarity with ConnectWise PSA or similar ticketing system for time and record keeping
• Ability to work well under pressure, prioritize, and meet established goals
• Persistence to see a problem through to its resolution and research possible solutions

Responsibilities

• Provide Level 1+2 support for end users
• Help meet customer SLAs
• Document work and time tracking
• Suggest improvements to service delivery and processes
• Participate in on-call rotation and respond to emergencies

Skills

Active Directory

Microsoft 365

Workstation administration

Mobile device management

Basic networking

ConnectWise PSA

Ticketing system

Documentation/writing

Tools

ConnectWise PSA

Job description

ETB Services, Inc. is a growing MSP delivering IT support to small and mid-sized businesses. We’re seeking our next IT Support Administrator to be on the front line of our support team in Trappe, PA.

This in-person role requires strong desktop troubleshooting and the ability to document steps clearly. You’ll support Level 1–2 requests, help meet SLA targets, and participate in on-call rotations.