IT Support

Kersia, inventing a food safe world; City of Saratoga Springs (NY); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

The Kersia group is seeking an IT Support Analyst in Saratoga Springs to maintain workstation devices, manage Microsoft 365 services, user accounts, and business applications across sites. The role emphasizes strong customer service, troubleshooting, and contributing to IT projects and security improvements.

You will install, configure, and support devices with Intune, manage Active Directory and Entra IDs, and assist with onboarding/offboarding while keeping documentation up to date.

Qualifications

• Knowledge of Microsoft 365 applications and services.
• Experience supporting Windows workstations and end-user devices.
• Understanding of Active Directory user and computer administration.
• Experience installing, configuring and troubleshooting software applications.
• Knowledge of Microsoft Intune device management.
• Experience using IT service management tools (e.g. Freshdesk).
• Strong troubleshooting and problem-solving skills.
• Basic understanding of networking principles.
• Excellent customer service and communication skills.
• Familiarity with SharePoint Online and collaboration platforms.
• Knowledge of Microsoft Entra ID and Microsoft 365 security features.
• Experience managing mobile devices (iOS and Android).
• Experience supporting users across multiple sites.
• Experience working with third-party vendors and suppliers.
• Exposure to PowerShell or other automation/scripting tools.
• Understanding of endpoint security and device compliance.
• Experience supporting modern workplace technologies and cloud-based services.

Responsabilités

• Provide technical support to users across the group.
• Troubleshoot and resolve workstation, laptop, peripheral and software-related issues.
• Support Microsoft 365 services, including user administration and collaboration tools.
• Manage user accounts, permissions and group memberships within Active Directory and Microsoft Entra ID.
• Deploy, configure and support devices using Microsoft Intune.
• Install, configure and maintain business applications and software packages.
• Support SharePoint Online and other Microsoft 365 collaboration platforms.
• Assist with onboarding and offboarding activities, including user account creation, device provisioning and access management.
• Log, manage and resolve incidents and service requests using the IT service management platform.
• Work with third-party vendors and service providers where required.
• Contribute to IT projects related to Intune, SharePoint, system improvements, and technology rollouts.
• Maintain accurate documentation of systems, processes and support activities.
• Ensure IT policies, procedures and security standards are followed.

Connaissances

Microsoft 365 applications

Windows workstations

Active Directory administration

Software installation & Troubleshoot

Microsoft Intune

ITSM tools (Freshdesk)

Troubleshooting

Networking basics

Customer service & communication

SharePoint Online

Microsoft Entra ID & 365 security

Mobile device management (iOS/Android)

PowerShell / automation scripting

Endpoint security & device compliance

Cloud-based workplace technologies

Outils

Freshdesk

Microsoft 365 Admin Center

Active Directory

Microsoft Entra ID

Microsoft Intune

Description du poste

Job Role

The role is responsible for supporting and maintaining workstation devices, Microsoft 365 services, user accounts, business applications and related IT systems. The successful candidate will work closely with users across multiple sites to resolve technical issues, deliver excellent customer service and assist with the implementation of IT projects and continuous service improvements.

Mission

Job Role

The role is responsible for supporting and maintaining workstation devices, Microsoft 365 services, user accounts, business applications and related IT systems. The successful candidate will work closely with users across multiple sites to resolve technical issues, deliver excellent customer service and assist with the implementation of IT projects and continuous service improvements.

This position would suit a motivated individual with strong troubleshooting skills, a customer-focused approach, and a willingness to develop their technical knowledge across workplace technologies and Microsoft cloud services.

Key Responsibilities

• Provide technical support to users across the group.
• Troubleshoot and resolve workstation, laptop, peripheral and software-related issues.
• Support Microsoft 365 services, including user administration and collaboration tools.
• Manage user accounts, permissions and group memberships within Active Directory and Microsoft Entra ID.
• Deploy, configure and support devices using Microsoft Intune.
• Install, configure and maintain business applications and software packages.
• Support SharePoint Online and other Microsoft 365 collaboration platforms.
• Assist with onboarding and offboarding activities, including user account creation, device provisioning and access management.
• Log, manage and resolve incidents and service requests using the IT service management platform.
• Work with third-party vendors and service providers where required.
• Contribute to IT projects related to Intune, SharePoint, system improvements, and technology rollouts.
• Maintain accurate documentation of systems, processes and support activities.
• Ensure IT policies, procedures and security standards are followed.

Profil

• Knowledge of Microsoft 365 applications and services.
• Experience supporting Windows workstations and end-user devices.
• Understanding of Active Directory user and computer administration.
• Experience installing, configuring and troubleshooting software applications.
• Knowledge of Microsoft Intune device management.
• Experience using IT service management tools (e.g. Freshdesk).
• Strong troubleshooting and problem-solving skills.
• Basic understanding of networking principles.
• Excellent customer service and communication skills.
• Familiarity with SharePoint Online and collaboration platforms.
• Knowledge of Microsoft Entra ID and Microsoft 365 security features.
• Experience managing mobile devices (iOS and Android).
• Experience supporting users across multiple sites.
• Experience working with third-party vendors and suppliers.
• Exposure to PowerShell or other automation/scripting tools.
• Understanding of endpoint security and device compliance.
• Experience supporting modern workplace technologies and cloud-based services.