IT Support

Global Channel Management, Inc; Chattanooga (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology solutions provider is seeking an IT Support professional in Chattanooga, TN. The role requires an associate degree or equivalent experience, along with strong communication and problem-solving skills. Responsibilities include installing PCs, maintaining software images, and managing inventory. Ideal candidates will have a minimum of one year of professional experience. This position offers opportunities for ongoing technical education and professional growth.

Qualifications

• One (1) or more years experience in IT with strong grasp of computer hardware and software fundamentals.

Responsibilities

• Configures, delivers, and installs PCs and corporate standard software.
• Maintains corporate computer images for laptops and desktops.
• Organizes return of leased computer equipment and prepares outdated equipment for donation or disposal.
• Provides management information for selecting computers and peripherals.
• Maintains inventory of computers and components.
• Serves as backup support to PC specialists.
• Documents technical issues and resolutions.

Skills

Excellent interpersonal communication

Customer service

Problem solving

Time-management skills

Dedication to on-going technical education

Ability to perform heavy lifting

Education

Associate degree in a computer-science related field

Tools

Microsoft certifications

Job description

IT Support needs One (1) or more years experience as a full-time professional in the field of information technology, with a strong grasp of computer hardware and software fundamentals.

Qualifications

• Associate degree in a computer-science related field, or equivalent and demonstrable training and experience.
• Microsoft certifications are a plus.
• One (1) or more years experience as a full-time professional in the field of information technology, with a strong grasp of computer hardware and software fundamentals.

Skills & Certifications

• Excellent interpersonal communication, customer service, problem solving, and time-management skills.
• Dedication to on-going technical education, both as a student and a teacher.
• Able to perform heavy lifting.

Responsibilities

• Configures, delivers, and installs PCs, peripherals, and corporate standard software.
• Oversees the building and maintenance of corporate computer images for laptops and desktops.
• Organizes and oversees the return of leased computer equipment, and prepares out-of-date equipment for donation or disposal.
• Provides information for use in management decisions on the selection of desktop, laptop, and computer peripherals.
• Maintains inventory of computers and components.
• Serves as backup to PC support specialists, providing end‑user support under their guidance and direction.
• Contributes, as a subject‑matter expert (SME), to the development, implementation and maintenance of PC-related policies, procedures and standards that conform with organizational objectives and IT industry best practices.
• Documents technical issues and their resolution, in accordance with corporate standards.