IT Supervisor Senior

City of Austin; United States; Hybrid; USD 96,000 - 129,000; Full time

Job summary

The City of Austin is seeking an IT Supervisor Senior to oversee daily IT operations for small to mid-sized teams supporting Public Safety applications. You will lead a team, coordinate with customers and vendors, manage budgets, and ensure security and disaster recovery compliance.

Responsibilities include developing staff, preparing reports, and driving process improvements while maintaining high-quality customer service for Police and Forensic Science divisions.

Qualifications

• Bachelor’s degree required with two years of supervisory experience in a related field (experience may substitute for education)
• Experience managing information technology staff and budgets
• Knowledge of security and disaster recovery practices

Responsibilities

• Provides advanced technical leadership and coordinates with City departments, customers, and vendors
• Oversees daily IT operations for small to medium teams and ensures service quality
• Develops training programs and prepares management and productivity reports
• Prepares operating budgets and reviews expenditures and procurement documentation
• Ensures compliance with City personnel, security, and department procedures
• Leads performance management, coaching, and staff development
• Researches and evaluates complex IT products for potential adoption

Skills

Leadership

Budgeting

IT management

Communication

Problem solving

Education

Bachelor's degree + leadership experience

Job description

About This Position About the Position: The IT Supervisor Senior will oversee the daily operations for small to medium, moderately complex IT work groups that support City of Austin Police and Forensic Science. This role provides advanced technical leadership to ensure the reliability and security of critical Public Safety applications and systems. The IT Supervisor Senior also leads coordination with customers, vendors, other City departments, and project teams to support operational upgrades, new implementations, and compliance with security and disaster recovery requirements. The role also provides full supervisory oversight of assigned IT staff, including selection, training, evaluation, coaching, and performance management. The IT Supervisor Senior is also responsible for improving operations, decreasing turnaround times and streamlining processes to provide the best quality customer service to Police and Forensic Science.

About the Department:

The Austin Technology Services department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.

Job Description:

IT Supervisor Senior Purpose: Under general direction, this position performs routine supervisory work, overseeing daily small to medium and moderately complex information technology (IT) operation work groups.

Duties, Functions and Responsibilities:

• Provides advanced technical leadership on integrating complex existing or new information system technologies.
• Improves operations, decreases turnaround times, streamlines work processes, and works to provide quality customer service.
• Leads the coordination and participation with other City departments, project teams, and agencies.
• Develops training programs, guides, and trains staff on work procedures and operating instructions.
• Develops and prepares management and productivity reports, studies, and analyses.
• Prepares operating budgets and reviews ongoing expenditures.
• Develops short- and long-range goals and monitors performance results.
• Prepares, reviews, and approves documentation for procurement.
• Ensures compliance with City of Austin personnel, security, and department procedures.
• Researches complex commercial products for possible use.

Responsibilities - Supervisor and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of budget processes.
• Knowledge of current IT systems and data systems technology, security, operations, and practices.
• Knowledge of management and supervisory principles and practices.
• Skill in organizing work effectively and efficiently.
• Skill in understanding the organization and operation of the city and departments as necessary.
• Skill in conducting hardware and software evaluations, performing selection and acquisition functions.
• Ability to develop, implement, and administer a budget, prepare budget requests, and monitor expenditures for budgetary compliance.
• Ability to read and interpret standard accounting and financial reports.
• Ability to conduct research and analyze and interpret research findings.
• Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations.
• Ability to assign and direct the work activities of assigned personnel.
• Ability to understand complex program structure, strong analysis and problem solving skills.
• Ability to communicate effectively, both orally and in writing.

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university plus two (2) year of leadership or supervisory experience in a field related to the job. Experience may substitute for education up to four (4) years.

Preferred Qualifications:

• Experience managing large scale critical Public Safety or enterprise applications including multiple mission critical departments/customers.
• Experience working in environments with criminal-justice information (CJI), sensitive data, or other highly regulated systems.
• Experience developing, coaching, mentoring, and managing an information technology team.

Notes to Candidate:

Background Check: This position requires a Criminal Background Investigation (CBI). If selected as the top candidate, you will need a successful Criminal Justice Information System (CJIS) to be hired.

Salary Range:

$96,180 - $129,260

Work Schedule:

Standard Business hours. This position is primarily remote; however, onsite presence is required as operational needs determine. Must reside in the state of Texas.

Essential Employee:

Essential Employee This position has been designated as a Essential Employee position. An employee who has been designated by their department to be essential to maintain emergency services or to provide public health, safety, utility services, and welfare of the community. In the event of a designated emergency, these positions will be called back or retained to assist operations and recovery.

Primary Location:

5010 Old Manor Rd. Austin, TX 78723

Important Note to Applicants:

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time. We also recommend that you save or print a copy of the job posting for your records.

Once a posting has closed, it will no longer be viewable in the system.

Use of AI is strictly prohibited to respond to the application and during the interview process.

Post Interview Verification:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Travel:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Benefits:

Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more!

JOIN THE CITY OF AUSTIN TEAM:

At the City of Austin, we are more than just an employer, we are a vibrant community dedicated to shaping one of the nation’s most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation: Work in an environment where employees are valued, and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act.

If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone] or Texas Relay by dialing 7-1-1.