Business Process Consultant (Austin Economic Development)

City of Austin; Austin (TX); Hybrid; USD 76,000 - 96,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Retirement plan

Training opportunities

Job summary

The City of Austin is seeking a Business Process Consultant to evaluate, optimize, and redesign workflows across economic development initiatives. You will translate public policy into actionable operational frameworks, streamline business support services, and design community engagement mechanisms.

Responsibilities include leading process improvement teams, developing project plans, and advising leaders on measurement, performance targets, and change management.

Qualifications

• Bachelor's degree in a related field plus three years of relevant experience.

Responsibilities

• Leads multiple process improvement teams and develops project work plans.
• Facilitates stakeholder analysis and communication plans for process improvement teams.
• Identifies data, researches analyses, and makes recommendations for organizational change.

Skills

Process improvement

Project management

Stakeholder engagement

Change management

Data analysis

Education

Bachelor's degree in related field

Job description

About This Position

The Business Process Consultant will evaluate, optimize, and redesign operational workflows across key economic development initiatives. This role focuses on creating and translating public policy into actionable operational frameworks, streamlining business support services, and creating structured mechanisms for community engagement. The ideal candidate blends creativity, strategic management and expertise with a deep understanding of local government operations, economic development policy, and community stakeholder dynamics.

Job Description

Purpose

Responsible for providing project support to Department Directors and the Department Executive Team. Provides consulting services to process leaders and team leaders. Analyzes, and presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting process leaders and team leaders in the areas of planning, performance measurement, change management, and periodic assessment review.

Duties, Functions and Responsibilities

• Leads multiple process improvement teams
• Develops project work plans, project management and periodic assessment
• Facilitates the development of stakeholder analysis and communication plans for process improvement teams
• Identifies, collects, and researches to complete data analysis
• Makes recommendations to project teams and recommends organizational change utilizing appropriate talent
• Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets
• Develops and improves models and methodologies for the department
• Reviews and critiques the work of functional team staff
• Communicates project and program information to all levels of the organization

Responsibilities - Supervisor and/or Leadership Exercised

May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of business strategies, objectives, planning, development and management processes and process improvement
• Knowledge of performance measures
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
• Skill in providing internal consulting services
• Skill in project management methods
• Skill in negotiation of projects and program initiatives
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations
• Ability to look at situations systematically
• Ability to work independently and with teams
• Ability to understand, interpret and apply detailed and complex information
• Ability to manage implementation of recommendations

Minimum Qualifications

Graduation with a Bachelors degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.

Preferred Qualifications

Proven experience supporting policy development by creating multi-phase implementation roadmaps that translate broad policy directives into concrete departmental projects. Demonstrated ability to manage relationships across diverse groups, including business owners, community advocates, and government leaders. Experience facilitating stakeholder workshops, focus groups, and public listening sessions to ensure community needs inform program design. Experience evaluating economic development programs and workflows to identify bottlenecks, redundancies, and gaps.

Notes to Candidate

The Business Process Consultant will work in tandem with the City Manager's Office with a focus on: Translating economic policies and regulations into practical, compliant operational processes while providing policy guidance to city leadership. Optimizing economic development operations by assessing current programs, addressing workflow gaps, and establishing standardized procedures and performance systems. Improving small business support services by auditing and streamlining permitting, licensing, and grant processes, and creating metrics to track outcomes. Leading community engagement by designing inclusive feedback systems, facilitating stakeholder sessions, and integrating public input into program and policy updates.

The Successful Candidate

Thrives in a fast-paced environment with shifting priorities. Is an effective presenter, comfortable engaging high-level officials and large community audiences. Communicates complex information through clear, persuasive technical writing.

Location and Hours

City Hall 8:00 AM - 5:00 PM Hours will vary depending on operational needs. Telework opportunities may be available.

Assessment

An assessment may be included as part of the interview process. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. And if you are in the military or a veteran, you will need to provide a copy of your DD- 214 prior to confirming a start date.

Benefits

Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more.

Travel

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Compensation

$75,950.00 - 95,700.00 annually

Important Note to Applicants

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

Value and Innovation: Work in an environment where employees are valued and innovation thrives.

Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

EEO Statement for City of Austin

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone] or Texas Relay by dialing 7-1-1.