IT Business Systems Analyst Senior

City of Austin; Austin (TX); Hybrid; USD 85,000 - 108,000; Full time

Job summary

City of Austin is seeking an IT Business Systems Analyst Senior to research, analyze, and document business applications for IT implementations. The role partners with decision makers and leads requirements sessions to define goals and recommendations.

Based in Austin Energy's Data Office, you will support data management and business intelligence initiatives, evaluating systems and creating reports for leadership. Hybrid work is available.

Qualifications

• Bachelor's degree in a related field and 2+ years of experience; more experience can substitute for education.
• Strong ability to gather, analyze, and document business requirements for IT systems.
• Excellent written and verbal communication for executive audiences.

Responsibilities

• Partner with decision makers to define business, financial, and operations requirements.
• Lead requirements gathering sessions and elicit specifications and processes.
• Create models, use cases, and data flows to guide developers and vendors.
• Develop statements of work for RFPs and evaluate system interoperability.

Skills

Requirements gathering

Process modeling

Data analysis

Business process improvement

Stakeholder communication

Cost-benefit analysis

Documentation

Project management

Education

Bachelor's degree

Job description

Job Description

IT Business Systems Analyst Senior Purpose: Under moderate supervision, this position researches, analyzes, and documents effective business applications and their requirements in support of business-oriented information technology implementations.

Duties, Functions and Responsibilities

• Partner with decision makers, system owners and end users to define business, financial and operations requirements and systems goals.
• Lead requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions.
• Create more complex models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors.
• Develop statement of work for use in requests for proposals.
• Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions.
• Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts.
• Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization.
• Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support.
• Responsibilities – Supervisor and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of concepts and principles of application programming, database and system design including Internet and network architectures.
• Knowledge of legacy and web-based systems interfaces.
• Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts.
• Knowledge of cost-benefit analysis and total cost of ownership modeling.
• Skill in performing requirements development, process modeling, reporting and project management tools.
• Skill in developing process models and data flow diagrams using industry-standard modeling techniques.
• Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs.
• Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals.
• Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability.
• Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding.
• Ability to define, analyze, and find solutions for difficult or complex problems.
• Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts.
• Ability to view the big picture.
• Ability to quickly become familiar with emerging technologies.
• Ability to identify trends as well as isolated events.

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience.
• Experience may substitute for education for up to (4) years.

Preferred Qualifications

• Experience working in an electric utility.
• Lean Six Sigma preferred.
• Strong technical writing and communication skills.
• Experience leading process improvement efforts and/or leading projects.
• Strong experience in translating analysis findings into presentations for executive-level audiences.
• Experience documenting data flows and processes.

Notes to Candidate

This position is within Austin Energy’s Data Office. The Data Office is Austin Energy's dedicated hub for advancing data management, analysis, and business intelligence strategies. By fostering a culture of data-driven decision-making, the Data Office empowers our organization to harness the full potential of our data assets. As a key component of our commitment to excellence, innovation, and operational efficiency, the Data Office plays a pivotal role in shaping the utility's future through the strategic collection, secure storage, insightful analysis, and effective utilization of data. The successful candidate will contribute their expertise and insights to further elevate Austin Energy's data management capabilities and advance our organization's data-driven initiatives.

Work Location

Austin Energy Headquarters, 4815 Mueller Blvd., Austin, Texas 78723

Days and Hours

Monday through Friday. 8:00 a.m. to 5:00 p.m. 40 Hour Work Week (Hybrid Available)

Work Schedule

This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.

Salary

$84,670.00 - $107,500.00 annually, depending on qualifications and experience.

Assessments

Your skill level in some of the competency areas for this job may be assessed through skills testing. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation.

Good Standing Employees

Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and all of the preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.

Fair Labor Standards Act

This position is classified as EXEMPT (Salaried). Exempt employees are not eligible for overtime compensation.

Travel

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

A valid work authorization

A valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. is required for this position.

EEO Statement for City of Austin

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone] or Texas Relay by dialing 7-1-1.

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and becoming part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation: Work in an environment where employees are valued, and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.