IT Supervisor - Raymond James Stadium

Legends Hospitality, LLC; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

Legends & ASM Global seeks an IT Supervisor to support IT operations for stadium events, ensuring payment devices function, PCI compliance is maintained, and rapid response to service calls. You will perform weekly event sweeps, coordinate with IT leads, and maintain orderly wiring and documentation.

This role supports a dynamic hospitality and entertainment environment at major events. The position requires hands-on technical supervision, device maintenance, and a strong commitment to

Qualifications

• Experience in IT supervision or venue tech operations.
• Knowledge of PCI compliance and payment devices.
• Familiar with creating audit logs and documentation for audits.
• Experience executing event sweeps and equipment checks.

Responsibilities

• Complete the Event Sweep during event week, verifying all Station Duo registers are operational.
• Ensure devices are connected to the internet and able to process payments.
• Submit at least 4 audit logs on 4 different devices per sweep for PCI compliance.
• Keep wire management orderly and replace non-working components with documented changes.
• Support IT calls for service on event days and coordinate with IT leads.
• Maintain proper clock-in/clock-out times and adhere to posted work hours.

Skills

IT supervision

PCI Compliance

Audit logs

Event Sweep

Job description

Legends & ASM Global Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

Global Hospitality

We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops, and a warm welcome at every turn.

Raymond James Stadium Legends

Raymond James Stadium Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers and premier venue for several large stadium events. The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship. Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL.

The IT supervisor will be responsible for completing the Event Sweep the week of an event. This will include verifying all Station Duo registers are the following: All components are in working order. The device is connected to the internet and able to take payments. PCI Compliant (Submit at least 4 Audit logs on 4 different devices per sweep.) Wire management is complete and orderly at all locations. Any components that do not work must be replaced, and the changes shall be documented. Any non-working components shall be returned to the IT office. Sweep checklist is completed and details any outstanding issues.

The IT supervisor will be responsible for completing the Event Sweep the week of an event. This will include verifying all Station Duo registers are the following: All components are in working order. The device is connected to the internet and able to take payments. PCI Compliant (Submit at least 4 Audit logs on 4 different devices per sweep.) Wire management is complete and orderly at all locations. Any components that do not work must be replaced, and the changes shall be documented. Any non-working components shall be returned to the IT office. Sweep checklist is completed and details any outstanding issues.

The expected completion time for Sweeps is 3 days for major events and 1 day for lesser events.

Event Day

The IT supervisor will be tasked with supporting the IT Department's calls for service on event day by responding to calls for service and/or supporting staff who have been dispatched. The IT supervisor will also coordinate with IT Leads to cover areas where staff are on break, ensuring proper response times. The IT supervisor will assist in any other duties the Venue Tech manager may need.

Scheduling

The Venue Tech manager will inform the IT supervisor in advance of the workdays. Hours will be from 10 AM-4 PM on non-event days, and staff call times will be set for event days. Proper clock-in and clock-out times must be maintained at the posted times.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.