IT Supervisor - Raymond James Stadium

ASM Global; Tampa (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Legends & ASM Global seeks an IT supervisor to support event tech operations at Raymond James Stadium. Responsibilities include ensuring Station Duo registers are operational, devices can process payments online, and PCI compliance is maintained.

The role involves documenting changes, coordinating with IT leads, and ensuring timely sweeps during major and minor events. The position requires coordinating with the Venue Tech manager on schedules and maintaining proper clock-in/out times.

Qualifications

• IT supervisor responsible for ensuring station readiness and payment capability.
• Must verify PCI compliance across event sweeps and devices.
• Experience supporting venue IT operations during events is a plus.

Responsibilities

• Perform Event Sweep weekly during events and ensure all components function.
• Verify devices connect to internet and can process payments.
• Document changes and return non-working components to IT office.

Skills

IT supervision

Payments processing

PCI compliance

Event support

Vendor coordination

Tools

Station Duo registers

Network monitoring

Inventory / wire management

Job description

Legends & ASM Global

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

Global Hospitality

We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops, and a warm welcome at every turn.

Raymond James Stadium

Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers and premier venue for several large stadium events. The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship. Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL.

The IT supervisor will be responsible for completing the Event Sweep the week of an event. This will include verifying all Station Duo registers are the following:

• All components are in working order.
• The device is connected to the internet and able to take payments.
• PCI Compliant (Submit at least 4 Audit logs on 4 different devices per sweep.)
• Wire management is complete and orderly at all locations.
• Any components that do not work must be replaced, and the changes shall be documented. Any non-working components shall be returned to the IT office.
• Sweep checklist is completed and details any outstanding issues.

The IT supervisor will be responsible for completing the Event Sweep the week of an event. This will include verifying all Station Duo registers are the following:

• All components are in working order.
• The device is connected to the internet and able to take payments.
• PCI Compliant (Submit at least 4 Audit logs on 4 different devices per sweep.)
• Wire management is complete and orderly at all locations.
• Any components that do not work must be replaced, and the changes shall be documented. Any non-working components shall be returned to the IT office.
• Sweep checklist is completed and details any outstanding issues.

The expected completion time for Sweeps is 3 days for major events and 1 day for lesser events.

Event Day

The IT supervisor will be tasked with supporting the IT Department’s calls for service on event day by responding to calls for service and/or supporting staff who have been dispatched. The IT supervisor will also coordinate with IT Leads to cover areas where staff are on break, ensuring proper response times. The IT supervisor will assist in any other duties the Venue Tech manager may need.

Scheduling

The Venue Tech manager will inform the IT supervisor in advance of the workdays. Hours will be from 10 AM-4 PM on non-event days, and staff call times will be set for event days. Proper clock-in and clock-out times must be maintained at the posted times.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.