IT Supervisor

QCA Solutions, LLC; Washington (District of Columbia); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

PTO + Federal Holidays

Full benefits coverage

Growth path to IT Manager

Job summary

QCA Solutions, LLC is seeking an experienced IT Supervisor to lead internal IT staff and oversee day-to-day IT operations. You will manage technical teams, coordinate across departments, and ensure infrastructure supports service delivery needs.

The ideal candidate has hands-on technical background, strong leadership, and the ability to align IT strategy with business objectives in a remote/hybrid setting.

Qualifications

• 3-5 years IT experience with at least 1 year in supervision
• Experience in network administration, Windows/Linux, and cloud platforms
• Familiarity with cybersecurity best practices and compliance frameworks (NIST, SOC 2)

Responsibilities

• Supervise and mentor IT staff including help desk and systems administrators
• Oversee day-to-day IT operations: network, hardware, software
• Coordinate IT project planning, scheduling and execution
• Enforce IT policies, procedures, and security protocols
• Manage vendor relationships and IT assets
• Monitor system performance, uptime, and security compliance
• Prepare IT reports for senior leadership

Skills

IT leadership

Network administration

Windows/Linux environments

Cloud platforms

Help desk operations

Education

Bachelor's degree in IT/CS

Certifications a plus (CompTIA Security+, Network+)

Tools

CompTIA Security+

CompTIA Network+

Job description

Full-Time — Remote / Hybrid — Information Technology

Department

Information Technology

Position Type

Full-Time

Location

Compensation

Position Overview

QCA Solutions is seeking an experienced IT Supervisor to lead and oversee our internal IT staff. In this role, you will be responsible for managing day-to-day IT operations, supervising technical team members, and ensuring our technology infrastructure supports the company's growing service delivery needs.

The ideal candidate brings strong leadership skills, a hands-on technical background, and the ability to coordinate across departments to keep systems running efficiently and securely.

Compensation

Based on experience

Full benefits coverage

PTO + Federal Holidays Paid time off included

Clear Growth Path Path to IT Manager

Key Responsibilities

• Supervise and mentor IT staff, including help desk technicians and systems administrators
• Oversee day-to-day IT operations including network infrastructure, hardware, and software systems
• Coordinate IT project planning, scheduling, and execution
• Establish and enforce IT policies, procedures, and security protocols
• Evaluate and recommend technology solutions to improve operational efficiency
• Serve as escalation point for complex technical issues
• Collaborate with leadership to align IT strategy with business objectives
• Manage vendor relationships, software licenses, and IT asset inventory
• Monitor system performance, uptime, and security compliance
• Prepare IT reports and updates for senior leadership

Qualifications

• 3-5 years of IT experience, including at least 1 year in a supervisory or lead role
• Strong knowledge of network administration, Windows/Linux environments, and cloud platforms
• Experience with help desk operations, ticketing systems, and IT support workflows
• Familiarity with cybersecurity best practices and compliance frameworks (NIST, SOC 2, etc.)
• Bachelor's degree in Information Technology, Computer Science, or related field preferred
• CompTIA Security+, Network+, or equivalent certifications a plus
• Excellent communication and organizational skills
• Ability to manage multiple priorities in a fast-paced environment

Why QCA

• Mission-driven company supporting financial, HR, and federal service delivery
• Collaborative team environment with room to lead and grow
• Opportunity to shape IT infrastructure from the ground up
• Remote-friendly culture with flexible work arrangements