IT Strategy & Platform Operations Leader

Pivotal Solutions; Santa Fe (NM); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) options

Paid time off & 11 holidays

Wellness reimbursement

Educational assistance

Development programs

Spanish speaking incentive

Job summary

Pivotal Solutions in Santa Fe, NM seeks an IT Manager to lead strategy, performance, reliability, and scalability of the enterprise technology environment. You will oversee IT operations, infrastructure, cloud, networks, helpdesk, and enterprise services to align with business goals.

The role drives modernization, cybersecurity collaboration with Risk, incident response, budget oversight, vendor management, and mentoring of a high-performing team.

Qualifications

• Eight to ten years of progressive IT leadership experience in IT operations, infrastructure, or service delivery.
• Bachelor’s degree in information technology, Computer Science, Engineering, or related field required; master’s degree preferred.

Responsibilities

• Develop and execute an IT Operations strategy aligned with business objectives and modernization priorities.
• Collaborate with business and project teams to support digital transformation and emerging technologies that enhance efficiency, security, resilience, and member service.
• Oversee the design, maintenance, and optimization of infrastructure including cloud environments, on-premise systems, networks, data centers, storage, and core platforms.
• Ensure high availability, scalability, and reliability of enterprise systems, including core banking.
• Drive standardization, automation, and modernization across infrastructure and operational services.
• Lead IT service delivery functions such as incident, problem, and change management with a focus on continuous improvement and proactive system monitoring.
• Partner with Risk to implement cybersecurity best practices, recovery, business continuity, and failover capabilities. Ensure compliance with NCUA, FFIEC, SOC, and internal policies.
• Oversee budgets, resource allocation, vendor selection, contract management, and service performance.
• Lead, mentor, and develop high-performing teams while fostering a culture of accountability, innovation, and strong cross-departmental collaboration.

Skills

PowerShell

Bash

Python

Requirements Analysis

Root Cause Analysis

Network Fundamentals

Windows & Linux

Education

Bachelor’s degree in IT/CS/Engineering

Master’s degree preferred

Tools

ITIL Framework

Job description

Pivotal Solutions in Santa Fe, NM seeks an IT Manager to lead strategy, performance, reliability, and scalability of the enterprise technology environment. You will oversee IT operations, infrastructure, cloud, networks, helpdesk, and enterprise services to align with business goals.

The role drives modernization, cybersecurity collaboration with Risk, incident response, budget oversight, vendor management, and mentoring of a high-performing team.