IT Statewide Systems Technician 1 - 4

State of Louisiana; Baton Rouge (LA); On-site; USD 60,000 - 80,000; Full time

Job summary

The State of Louisiana's Office of Technology Services seeks an Orders Management Technician within the Network Communications Services Section in Baton Rouge. The role focuses on intake, processing, and fulfillment of statewide communications service orders to maintain complex data and voice services across agencies.

Responsibilities include coordinating with customers and vendors, using inventory systems to track provisioning, and preparing service quotes while ensuring compliance with state

Qualifications

• Minimum IT qualifications include degrees or equivalent IT experience.
• Experience with IT service provisioning and data/documentation is preferred.
• Knowledge of state purchasing regulations is a plus.

Responsibilities

• Process highly complex service requests for communication solutions using internal systems.
• Perform quality checks on order documentation and resolve discrepancies.
• Assist customers with service requests and options.
• Maintain records of service orders, inventory, and provisioning activities.
• Update inventory systems with service changes and retirements.
• Prepare quotes and pricing estimates for new or modified services.
• Follow workflows to ensure timely quote processing.

Education

Four years of experience in information technology

Six years of full-time work experience in any field plus two years of information technology

Associate's degree in information technology plus two years of information technology

Bachelor’s degree plus two years of information technology

Bachelor’s degree with twenty-four semester hours in information technology, computer science, engineering, mathematics, or business analytics + one year of information technology

Master’s degree plus one year of information technology

Tools

Inventory Management Software

Job description

About This Job

The Division of Administration/Office of Technology Services has a vacancy. This position is located in Network Communications Services Section. Req. 228000

About This Job

The Division of Administration/Office of Technology Services has a vacancy. This position is located in Network Communications Services Section. Req. 228000

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

The Orders Management Technician supports the intake, processing, and fulfillment of statewide multifaceted communications service orders. The position plays a key role in maintaining continuity of highly complex data and voice services across agencies by ensuring timely and accurate provisioning, coordinating with vendors and internal teams, and using Inventory Management Software to track and manage service delivery. This position is responsible for processing and tracking service requests, preparing service quotes, maintaining service documentation, and performing stem audits. The technician works directly with customers, vendors, and NCS technical teams to support the successful deployment and maintenance of voice and network services across the enterprise.

The Division Of Administration Is The State Government’s Management Arm And The Hub Of Its Financial Operations. Division Offices Perform a Wide Variety Of Activities, Including The Following:

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Minimum Qualifications

• Four years of experience in information technology; OR
• Six years of full-time work experience in any field plus two years of experience in information technology; OR
• An associate's degree in information technology plus two years of experience in information technology; OR
• A bachelor’s degree plus two years of experience in information technology; OR
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus one year of experience in information technology; OR
• A master’s degree plus one year of experience in information technology.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Note

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

Job Duties and Other Information

Service Order Processing and Support

• Receives and processes highly complex service requests for communication solutions using Inventory Management Software and internal tracking tools.
• Performs quality checks on order documentation and resolves data discrepancies.
• Assists customers with multifaceted service request submissions, providing guidance on available options.
• Ensures that all service procurements comply with state purchasing regulations and internal technical standards.
• Maintains accurate records of service orders, communications inventory, billing-related data, and provisioning activities.
• Updates inventory systems with service changes, installations, and retirements.
• Ensures consistency and accuracy in documentation supporting agency billing and audits.

Customer Coordination and Service Installation Quoting

• Works with NCS Operations and agency customers to define highly complex service requirements and provide pricing estimates for new or modified services.
• Follows established workflows/procedures and ensures that all quote requests are processed timely.
• Prepares accurate quotes based on service types, vendor pricing, and internal technical standards.
• Offers recommendations based on agency needs and