IT Statewide Manager 3 (Finance Manager)

State of Louisiana; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

State of Louisiana, Division of Administration/Office of Technology Services, seeks a seasoned IT leader to oversee operations, cost allocation, budgeting, and architecture for statewide IT services. You will supervise staff, drive billing accuracy, and ensure policy compliance across multiple agencies.

The role requires seven years of IT or administrative services experience or an equivalent mix, with degrees in IT or related fields.

Qualifications

• Seven years of experience in information technology or administrative services; OR
• Six years of full-time work experience in any field plus five years in information technology or administrative services; OR
• An associate’s degree in information technology plus five years in information technology or administrative services; OR
• A bachelor’s degree plus five years in information technology or administrative services; OR
• A bachelor’s degree with twenty-four semester hours in IT/CS/engineering/mathematics/business analytics plus four years in IT/administrative services; OR
• A master’s degree plus four years in IT/administrative services.

Responsibilities

• OTS Connect Billing Portal Administration: Acts as Product Owner and Super Administrator, oversees implementation, access, security, and role assignments; provides tier-one support and leads focus groups for feedback and improvements.
• Technology Architecture and Security: Leads design and architectural reviews, coordinates with InfoSec to ensure compliance with policies; serves as escalation point for complex issues.
• Cost Allocation and Financial Management: Manages cost allocation models, maintains financial structure and cost codes, conducts cash flow analyses, and reviews expenditures for timely LaGov entries.
• Budget Development and Fiscal Analysis: Develops revenue and expenditure forecasts, coordinates with Budget Office, and prepares annual cost allocation reports.
• Rates, Cost Recovery, and Financial Compliance: Establishes service rates, ensures compliance with cost allocation and reporting requirements; resolves billing issues.
• Performance Measurement and Service Delivery: Tracks performance through SLA monitoring and data products to improve service quality.
• Staff and Operational Management: Directs staff, prioritizes work, and recommends policy changes to improve operations.
• Policy and Legislative Analysis: Evaluates impact of legislation on IT systems and ensures compliance with requirements.

Skills

IT experience

Administrative services experience

Education

Associate’s degree in information technology

Bachelor’s degree in information technology or related field

Master’s degree in information technology or related field

Job description

The Division of Administration/Office of Technology Services has a vacancy. This position is located in Operations Section. This job title has an assigned pay grade of TS-317. Req. 227415

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems Intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

Provides direction, plans, organizes, training, and controls the work of the IT Services. Management and Forecasting OTS Office of Operations, Forecast and Demand Management (FDM) unit for Cost Allocation and Billing. Coordinates work by scheduling assignments and directing the work of subordinate staff. Plans, assures implementation, reviews and evaluates results, and reports results to the FDM IT Director 1.

The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

• Seven years of experience in information technology or administrative services; OR
• Six years of full-time work experience in any field plus five years of experience in information technology or administrative services; OR
• An associate’s degree in information technology plus five years of experience in information technology or administrative services; OR
• A bachelor’s degree plus five years of experience in information technology or administrative services; OR
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology or administrative services; OR
• A master’s degree plus four years of experience in information technology or administrative services.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• OTS Connect Billing Portal Administration: Serves as Product Owner and Super Administrator of the OTS Connect Billing Portal, overseeing implementation, administration, user access, security permissions, and role assignments for internal OTS staff and customer agency/entity security administrators. Provides tier-one technical support for complex portal issues in coordination with developers and tier-two support teams. Leads customer focus groups to gather feedback, improve user experience, and identify future enhancements.

• Technology Architecture and Security: Serves as Lead Architect for the design, implementation, and architectural review of new and existing technologies within the Business Section. Coordinates with OTS Information Security Services (InfoSec) and other OTS sections to ensure compliance with state and federal security policies and guidelines. Serves as the final escalation point for highly complex technical issues and ensures technology policies and procedures are implemented and maintained.

• Cost Allocation and Financial Management: Manages the development, maintenance, and analysis of cost allocation models to distribute agency costs across OTS lines of service and support rate development. Maintains the OTS financial structure, including cost codes, personnel cost allocations, and revenue and expenditure projections. Conducts cash flow analyses, monitors expenditure and revenue patterns, manages outstanding receivables, and reviews and approves expenditure corrections to ensure accurate cost allocation and timely LaGov entries within the applicable fiscal month.

• Budget Development and Fiscal Analysis: Leads the development of OTS revenue and expenditure forecasts and coordinates with the Office of Planning and Budget and agency budget directors to project IT service demand and associated funding requirements for statewide budget adjustments. Oversees fiscal analyses of statewide IT operations, evaluates complex IT budgetary requirements and cost-recovery methods, and conducts cost-benefit analyses to support IT investments. Provides management recommendations regarding fiscal operations and prepares the annual OTS Technology Cost Allocation Report for submission to OSRAP.

• Rates, Cost Recovery, and Financial Compliance: Collaborates with internal technical product managers, state and federal auditors, customers, and counterparts in other states to establish appropriate service rates. Ensures compliance with state and federal cost-allocation, cost-recovery, and financial reporting requirements. Coordinates with staff and customer entities to resolve billing issues and maintain accurate customer billings.

• Performance Measurement and Service Delivery: Tracks, monitors, and reports OTS service delivery performance through benchmarking, balanced scorecard analysis, and service-level agreement monitoring. Develops data products to evaluate the effectiveness of IT initiatives in improving service quality and operational efficiency.

• Staff and Operational Management: Directs and monitors staff activities by prioritizing assignments, ensuring timely and efficient completion of work in accordance with established policies and procedures, and coordinating special projects. Recommends policy and procedural changes to management to improve operational performance.

• Policy and Legislative Analysis: Evaluates the potential impact of new legislation, rules, regulations, and policies on complex IT systems with statewide implications. Ensures compliance with applicable state and federal requirements and performs other duties, special projects, analyses, studies, and planning activities as assigned.

Position-Specific Details

Appointment Type: This vacancy will be filled by either a new hire or the promotion of a current, permanent-status classified employee.

Louisiana is a "State as a Model Employer" for People with Disabilities.

Contact

For further information about this posting, please contact:

Erica R. Gay
HR Specialist
Division of Administration/Office of Human Resources
Email: [e-mail]