IT Staff

Chula Vista Resort; Wisconsin Dells (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Chula Vista Resort in Wisconsin Dells, WI is looking for an Information Technology professional to handle user inquiries and system performance. The role requires answering software or hardware questions, setting up equipment, and providing training materials.

Ideal candidates will possess at least a High School Diploma, with a preference for further education or certifications in IT. Responsibilities include maintenance of computer systems and resolving technical issues to ensure effective operations.

Qualifications

• High School Diploma is required, with a preference for college education or IT certifications.

Responsibilities

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems.
• Conduct diagnostics to resolve technical issues.
• Set up equipment for employee use and ensure proper installation.
• Develop training materials for users and conduct training.

Education

High School Diploma

College or IT certifications

Job description

Job Details

Job Location: Chula Vista Resort - Wisconsin Dells, WI 53965

Position Type: Full Time

Job Category: Information Technology

Responsibilities

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Modify and customize commercial programs for internal needs.
• Inspect equipment and read order sheets to prepare for delivery to users.

Qualifications

• Required: High School Diploma
• Preferred: College or IT certifications

Experience

(None specified)

Physical Requirements

• Lifting and carrying: The ability to lift or carry items of 50 pounds with or without reasonable accommodations.
• Climbing: The ability to climb ladders, scaffolds, or stairs.
• Working in confined spaces: The ability to work in confined spaces.
• Responding to sounds: The ability to respond quickly to sounds.
• Manual dexterity: The ability to use fine motor abilities for detailed tasks, such as handling small or delicate objects.
• Balance and coordination: The ability to ensure stability during task performance, such as executing precise movements.
• Hearing: The ability to hear, understand, and distinguish speech and/or other sounds.
• Vision: The ability to see clearly at approximately 20 inches or less (near visual acuity) and at 20 feet or more (far visual acuity).