Internal IT Operations Specialist - De Pere, WI

WEL Companies; De Pere (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

WEL Companies is seeking an IT Operations Coordinator in De Pere, WI. This role focuses on internal IT operations, serving as a bridge between departments and external IT partners. Key responsibilities include ticket oversight, security compliance, user support, and system administration.

The ideal candidate will have a Bachelor’s degree in IT, 3+ years of experience, and strong cybersecurity knowledge. The position offers full-time employment in an office environment.

Qualifications

• 3+ years of experience in IT support of business technology needs.
• Excellent understanding of computer systems and cybersecurity.
• Strong knowledge of telecom and data storage systems.

Responsibilities

• Oversee ticket management and escalation needs.
• Coordinate with external IT service providers.
• Manage user account administration and hardware tasks.
• Conduct security and licensing reviews.

Skills

Cybersecurity

Communication skills

Network administration

Database management

Leadership skills

Education

Bachelor’s degree in Information Technology or related field

Job description

Job Details

Job Location: Corporate - De Pere, WI 54115
Position Type: Full Time
Job Shift: 1st Shift
Job Category: Information Technology

Position Summary

This position serves as the internal IT operations and support coordination role for the organization, ensuring day-to‑day technology needs, user support, system administration tasks, security follow‑up, and operational IT processes are completed accurately and on time. The role acts as a bridge between internal departments and outsourced IT partners, helping drive accountability, escalation management, system reliability, onboarding/offboarding processes, documentation, and overall operational continuity across the business. Responsibilities include ticket oversight, security and licensing reviews, user account administration, hardware management, infrastructure monitoring, vendor coordination, and support of critical business systems and scheduled IT activities. This role is expected to proactively identify issues, communicate effectively across departments, and help maintain a stable, secure, and responsive IT environment for the company.

Essential Functions

• Morning review of new tickets to identify any overnight priority issues
• Daily review of open tickets to verify status, delays, questions, or escalation needs
• Backup tape ownership
• Review and follow‑up on SOC/security tickets
• Verification that account creation is completed on time and correctly
• Walkthroughs to identify major user issues, onsite needs, or urgent concerns
• Identification and recovery of sensitive or high‑value hardware during walkthroughs
• Review and response to IT issues sent directly to the internal team
• Review of vSphere for usage spikes or potential capacity concerns
• Internal coordination on contractor status, blockers, and pending needs
• Support for timed tasks such as email shutdowns or scheduled system activities
• Creation and maintenance of documentation for both internal IT and Impact support needs
• Internal new hire setup after AD creation, including software access and UAM updates
• Touchbase meetings with external service to review service levels, needs, and open items
• Internal security reviews to identify areas where adjustments are needed
• Licensing reviews to ensure we remain operationally covered across platforms
• Offboarding internally

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Qualifications

Education

Bachelor’s degree (Information Technology, or related field); preferred

Experience

• 3+ years of experience working in an IT organization supporting business technology needs
• Excellent understanding of computer systems, cybersecurity, network and system administration, databased and data storage systems and telecommunication systems

Skills

• Strong understanding of cybersecurity, computer systems, networks, telecommunications, databases and storage systems
• Strong communication and leadership skills
• Solid working knowledge of all relevant coding languages and security protocols
• Strategic planning, budgeting, and employee development skills

Physical Demands

• Stand: F (10 lbs. or less)
• Walk: F (11‑20 lbs.), O (13‑25 lbs.)
• Sit: C (21‑50 lbs.), O (26‑40 lbs.)
• Manually Manipulate: C (51‑100 lbs.), N (41‑100 lbs.)
• Reach Outward: F (Over 100 lbs.)
• Reach Above Shoulder: F
• Climb: N
• Crawl: N
• Squat or Kneel: O
• Bend: O
• Lift/Carry: N
• Push/Pull: N

Other Physical Requirements

• Vision: Near, Distance, Color, Peripheral, Depth
• Sense of Sound – normal

Work Environment

An office environment in a controlled atmosphere building