IT Specialty Analyst | Epic Hospital Billing

Sentara Health; United States; Remote; USD 89,000 - 132,000; Full time

Benefits offered by this job

Medical Insurance/Benefits

401(k) Match

Paid Time Off

Tuition Assistance

Student Debt Pay Down

Life Insurance

Job summary

Sentara Health in Virginia Beach, VA is seeking an IT Specialty Analyst to support Epic Hospital Billing and Revenue Cycle applications. You will analyze issues, understand Epic master files, and assess upstream/downstream impacts of configuration changes to deliver reliable solutions.

The role emphasizes testing, documentation, and collaboration with Revenue Cycle operations and IT teams. A Bachelor's degree is preferred, with 3+ years of IT/Revenue Cycle experience (or 5+ without a degree).

Qualifications

• 3+ years of IT, Revenue Cycle, Hospital Billing or related application support experience required with a degree
• 5+ years of IT, Revenue Cycle, Hospital Billing or related application support experience required without a degree
• Epic Hospital Billing, or related application support experience is Strongly preferred
• Strong analytical and technical aptitude required

Responsibilities

• Analyze application issues and workflows to identify root causes and appropriate solutions
• Develop an understanding of Epic master files, records, configuration, and the relationships between different components of the system
• Evaluate upstream and downstream impacts of configuration changes before implementing solutions
• Support and learn core Epic Hospital Billing workflows, including workqueues, DNBs, billing workflows, system actions, letters, and related Revenue Cycle functionality
• Translate operational needs into technical requirements and sustainable system solutions
• Troubleshoot issues by examining configuration, workflow, data, and system behavior rather than addressing symptoms alone
• Test and validate application changes to ensure expected outcomes and minimize unintended downstream impacts
• Partner with Revenue Cycle operations and other IT teams to understand end-to-end workflows
• Maintain application documentation and follow established change management and governance processes
• Continuously develop knowledge of Epic Hospital Billing and broader Revenue Cycle workflows

Skills

Analytical thinking

Technical aptitude

Education

Bachelor’s Degree Preferred

Tools

Epic Hospital Billing

Job description

City/State

Virginia Beach, VA

Work Shift

First (Days)

Overview:

Overview

We are seeking an IT Specialty Analyst to support Epic Hospital Billing and Revenue Cycle applications. This is an excellent opportunity for an analytical, technically curious individual who wants to develop deeper expertise in Epic Hospital Billing.

We are looking for someone who demonstrates strong problem-solving skills, an understanding of Epic configuration concepts and master files, and the ability to understand how configuration changes can impact downstream workflows and system behavior.

Key Responsibilities

• Analyze application issues and workflows to identify root causes and appropriate solutions.
• Develop an understanding of Epic master files, records, configuration, and the relationships between different components of the system.
• Evaluate upstream and downstream impacts of configuration changes before implementing solutions.
• Support and learn core Epic Hospital Billing workflows, including workqueues, DNBs, billing workflows, system actions, statements, letters, and related Revenue Cycle functionality.
• Translate operational needs into technical requirements and sustainable system solutions.
• Troubleshoot issues by examining configuration, workflow, data, and system behavior rather than addressing symptoms alone.
• Test and validate application changes to ensure expected outcomes and minimize unintended downstream impacts.
• Partner with Revenue Cycle operations and other IT teams to understand end-to-end workflows.
• Maintain application documentation and follow established change management and governance processes.
• Continuously develop knowledge of Epic Hospital Billing and broader Revenue Cycle workflows.

Education

• Bachelor’s Degree Preferred
• 5+ years of relevant experience without a degree required

Certification/Licensure

• Epic Hospital Billing (Preferred)

Experience

• 3+ years of IT, Revenue Cycle, Hospital Billing or related application support experience required with a degree
• 5+ Years of IT, Revenue Cycle, Hospital Billing or related application support experience required without a degree
• Epic Hospital Billing, or related application support experience is Strongly preferred
• Strong analytical and technical aptitude required

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $89,294.40 - $131,851.20 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually.Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reimbursement up to $10,000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term, Short-Term Disability, and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down – $10,000

Pet Insurance

Legal Resources Plan

Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the‑art medical equipment and highly‑skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000‑member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.