IT Specialty Analyst | Epic Hospital Billing

101 Sentara Hospitals; Virginia Beach (VA); On-site; USD 89,000 - 132,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

401(k) with Employer Match

Bonus opportunities

Job summary

Sentara Health in Virginia Beach, VA seeks an IT Specialty Analyst to support Epic Hospital Billing and Revenue Cycle applications. You will analyze issues, understand Epic master files, and translate operational needs into technical solutions while ensuring changes do not disrupt downstream workflows.

The role requires 3+ years IT/Revenue Cycle experience, Epic Hospital Billing knowledge, and a Bachelor’s degree (preferred). Competitive pay and comprehensive benefits accompany the role.

Qualifications

• Bachelor’s degree preferred; 5+ years relevant IT/Revenue Cycle experience without a degree accepted.
• Epic Hospital Billing experience or certification preferred.

Responsibilities

• Analyze issues and workflows to identify root causes and solutions.
• Understand Epic master files, configuration, and their relationships.
• Assess upstream and downstream impacts of configuration changes.
• Support Epic Hospital Billing workflows and related Revenue Cycle functions.
• Translate operational needs into technical requirements.
• Troubleshoot by examining configuration, data, and behavior.
• Test changes to ensure correct outcomes and minimize impact.
• Collaborate with Revenue Cycle and IT teams on end‑to‑end workflows.
• Maintain documentation and follow change governance.

Skills

Epic configuration concepts

Root cause analysis

System troubleshooting

Revenue Cycle knowledge

Education

Bachelor’s Degree Preferred

Epic Hospital Billing Certification (Preferred)

Tools

Epic Hospital Billing software

Job description

City/State Virginia Beach, VA Work Shift First (Days)

Overview: Overview We are seeking an IT Specialty Analyst to support Epic Hospital Billing and Revenue Cycle applications. This is an excellent opportunity for an analytical, technically curious individual who wants to develop deeper expertise in Epic Hospital Billing. We are looking for someone who demonstrates strong problem-solving skills, an understanding of Epic configuration concepts and master files, and the ability to understand how configuration changes can impact downstream workflows and system behavior.

Key Responsibilities

• Analyze application issues and workflows to identify root causes and appropriate solutions.
• Develop an understanding of Epic master files, records, configuration, and the relationships between different components of the system.
• Evaluate upstream and downstream impacts of configuration changes before implementing solutions.
• Support and learn core Epic Hospital Billing workflows, including workqueues, DNBs, billing workflows, system actions, statements, letters, and related Revenue Cycle functionality.
• Translate operational needs into technical requirements and sustainable system solutions.
• Troubleshoot issues by examining configuration, workflow, data, and system behavior rather than addressing symptoms alone.
• Test and validate application changes to ensure expected outcomes and minimize unintended downstream impacts.
• Partner with Revenue Cycle operations and other IT teams to understand end-to-end workflows.
• Maintain application documentation and follow established change management and governance processes.
• Continuously develop knowledge of Epic Hospital Billing and broader Revenue Cycle workflows.

Education

Bachelor’s Degree Preferred 5+ years of relevant experience without a degree required

Certification/Licensure

Epic Hospital Billing (Preferred)

Experience

3+ years of IT, Revenue Cycle, Hospital Billing or related application support experience required with a degree 5+ Years of IT, Revenue Cycle, Hospital Billing or related application support experience required without a degree Epic Hospital Billing, or related application support experience is Strongly preferred Strong analytical and technical aptitude required

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full‑time employment is $89,294.40 - $131,851.20 annually. Additional compensation may be available for this role, such as shift differentials, on‑call pay, shift premiums, extra‑shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full‑time colleague working 2,080 hours annually.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance‑accessible emergency room that is supported by board‑certified physicians. Sentara Independence houses state‑of‑the‑art medical equipment and highly‑skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000‑member workforce.

Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshadow, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Sentara Health is a Virginia and Northeastern North Carolina based not‑for‑profit integrated healthcare provider that has been in business for over 131 years.

Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan.

The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years.

U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years.

Sentara offers professional development and a continued employment philosophy!