IT Specialist

Michael Page; Houston (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Michael Page seeks an IT Specialist to support business services operations in Houston. The role focuses on maintaining technology systems, deploying workstations, and providing end-user support across the firm.

You will configure network devices and enterprise applications with a team, while delivering training and handling after-hours on-call rotations. Applicants should have 3+ years of Windows desktop and MS Office experience, Windows 10/11, A+ and Network+ certifications, and MacOS

Qualifications

• 3+ years' experience with Windows desktop and MS Office in a professional services environment.
• Windows 10/11, A+ and Network+ certifications.
• Professional experience with MacOS is required.
• Strong ability to communicate technical information to non-technical personnel.

Responsibilities

• Own workstation deployment and hands-on requests in the local office, including after-hours work.
• Manage first and second level escalated end-user support via phone, email, remote and in-person.
• Configure, support, and troubleshoot network devices and enterprise applications with IT staff support.
• Implement and integrate new applications or systems with IT staff assistance.
• Provide conference room support for video conferencing and device setup for users.

Skills

Windows

MS Office

MacOS

A+ Certification

Network+ Certification

Interpersonal skills

Time management

On-site in Houston

Job description

The IT Specialist will play a key role in managing and maintaining technology systems to support business services operations. This role focuses on ensuring seamless technology performance and providing technical support to the team in New York.

Michael Page is hiring for a role in the business services industry in Houston, Texas.

Description

• Responsible for all workstation deployment and other hands-on requests within the local office, including occasional after-hours work.
• Manage first and second level escalated end-user support issues through phone, email, remote and in-person interaction with all firm users, depending on overall workload and application specialty.
• Configure, support, and troubleshoot network devices and enterprise-level applications with support from other IT staff.
• Implement and integrate new applications/systems with support from other IT staff.
• Provide conference room support for video conferencing and device setup assistance to all users and firm locations.
• Assist with support tickets as a second level escalation point.
• Deliver special purpose training programs for new hires summer associates, and other firm employees as directed.
• Partner with the Applications and Software Development team, to relay common questions and training needs, to assist in developing training tools to increase system and program usability.
• Participate in an after hours on call rotation

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Profile

A successful IT Specialist should have:

• 3+ years' experience in MS Windows desktop and MS Office implementation, management, and support; preferably in a large professional services environment.
• Windows 10/11, A+, and Network+ Certifications.
• Professional experience working with MacOS is required.
• Superior interpersonal skills necessary to establish and maintain client-focused relationships with partners, attorneys, clients, and staff, in person, via telephone and via email. Ability to communicate technical information to non-technical personnel.
• Self-driving personality with strong time-management skills with the ability to prioritize competing demands and adapt to changing requirements with minimal input from management.
• Demonstrated ability to resolve technical application access or delivery issues with a focus on service delivery, preferably within a highly demanding environment.
• Demonstrated understanding of LAN/WAN communications concepts and the ability to troubleshoot connectivity problems.
• Ability to participate in an after hours on call rotation (1 week every 13 weeks rotation)
• Ability to work onsite in the Houston office 5 days per week is required.

Job Offer

• Competitive annual salary ranging from $80,000 to $100,000.
• Permanent, full-time position in Houston, Texas.