IT Specialist: Tech Support & Systems Lead

Community Youth Center of San Francisco; San Francisco (CA); On-site; USD 41,000 - 47,000; Full time

Job summary

The Community Youth Center of San Francisco is seeking an IT Specialist to monitor and maintain the agency's computer systems, networks, and devices, providing on-site and after-school program support.

As IT Specialist, you will configure hardware and software, perform routine maintenance, troubleshoot issues, document problems, and assist the IT Director in daily tasks while staying current with new technologies. You may work some evenings or weekends and travel to CYCSF locations as needed.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.
• At least two (2) years of experience in computer support and hardware maintenance or related background.
• Working knowledge of IT systems, hardware, software, and applications.
• Willingness and can quickly learn new technologies.
• Possess strong interpersonal, organizational, conflict mediation, facilitation, and leadership skills.
• Excellent technology skills (familiar with Google suites, Microsoft Office, PC and Mac, etc.)
• Capacity to multitask, work independently, and meet strict programmatic deadlines.
• Willingness to work some evenings and weekends.
• Ability to travel to all CYCSF locations as needed.
• Able to lift or move at least 25lbs.

Responsibilities

• Setting up and configuring the company’s hardware, operating systems, and applications.
• Performing regular maintenance on computers, printers, monitors, mobile devices, and peripheral hardware.
• Assist and support IT manager in day-to-day activities.
• Offer technical support to staff and troubleshoot problems.
• Document all calls relating to technical problems and inquiries in the internal call database.
• Keep up to date on the latest trends and solutions in technology aspects.
• Collaborate with other CYC programs to support special projects and events.
• Other duties as assigned by the supervisor.

Skills

Hardware maintenance

IT support

Google Suite

Microsoft Office

PC and Mac proficiency

Troubleshooting

Documentation

multitasking

Education

Bachelor’s degree in Computer Science/IT/IS

Tools

Windows

macOS

Networking hardware

Job description

The Community Youth Center of San Francisco is seeking an IT Specialist to monitor and maintain the agency's computer systems, networks, and devices, providing on-site and after-school program support.

As IT Specialist, you will configure hardware and software, perform routine maintenance, troubleshoot issues, document problems, and assist the IT Director in daily tasks while staying current with new technologies. You may work some evenings or weekends and travel to CYCSF locations as needed.