IT Specialist

Community Youth Center of San Francisco; San Francisco (CA); On-site; USD 41,000 - 47,000; Full time

Job summary

The Community Youth Center of San Francisco is seeking an IT Specialist to monitor and maintain the agency's computer systems, networks, and devices, providing on-site and after-school program support.

As IT Specialist, you will configure hardware and software, perform routine maintenance, troubleshoot issues, document problems, and assist the IT Director in daily tasks while staying current with new technologies. You may work some evenings or weekends and travel to CYCSF locations as needed.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.
• At least two (2) years of experience in computer support and hardware maintenance or related background.
• Working knowledge of IT systems, hardware, software, and applications.
• Willingness and can quickly learn new technologies.
• Possess strong interpersonal, organizational, conflict mediation, facilitation, and leadership skills.
• Excellent technology skills (familiar with Google suites, Microsoft Office, PC and Mac, etc.)
• Capacity to multitask, work independently, and meet strict programmatic deadlines.
• Willingness to work some evenings and weekends.
• Ability to travel to all CYCSF locations as needed.
• Able to lift or move at least 25lbs.

Responsibilities

• Setting up and configuring the company’s hardware, operating systems, and applications.
• Performing regular maintenance on computers, printers, monitors, mobile devices, and peripheral hardware.
• Assist and support IT manager in day-to-day activities.
• Offer technical support to staff and troubleshoot problems.
• Document all calls relating to technical problems and inquiries in the internal call database.
• Keep up to date on the latest trends and solutions in technology aspects.
• Collaborate with other CYC programs to support special projects and events.
• Other duties as assigned by the supervisor.

Skills

Hardware maintenance

IT support

Google Suite

Microsoft Office

PC and Mac proficiency

Troubleshooting

Documentation

multitasking

Education

Bachelor’s degree in Computer Science/IT/IS

Tools

Windows

macOS

Networking hardware

Job description

JOB ANNOUNCEMENT

The Community Youth Center of San Francisco (CYC) provides the youth of our city a sense of belonging and vital tools and experiences to succeed in life. Our services include academic support and college counseling, job placement and employment training, substance use and violence prevention education, crisis intervention and mediation, leadership development, and technology and computer training. Our mission is to encourage a diverse population of high-need young people to explore their full potential through academic, career, family, and community life.

Title: IT Specialist

Salary: $30.00 - $34.00 per hour plus benefits

Reports to: IT Director / IT Manager

Status: Full Time; (40 hours/week), Non-Exempt

POSITION DESCRIPTION

IT Specialist will be tasked for monitoring and maintaining the agency's computer systems, networks, and electronic devices (on site and/or off-site support for after school programs). This position will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues.

DUTIES AND RESPONSIBILITIES

• Setting up and configuring the company’s hardware, operating systems, and applications.
• Performing regular maintenance on computers, printers, monitors, mobile
• devices, and peripheral hardware
• Assist and support IT manager in day-to-day activities
• Offer technical support to staff and troubleshoot problems
• Document all calls relating to technical problems and inquiries in the internal call database
• Keep up to date on the latest trends and solutions in technology aspects
• Collaborate with other CYC programs to support special projects and events
• Other duties as assigned by the supervisor

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.
• At least two (2) years of experience in computer support and hardware maintenance or related background.
• Working knowledge of IT systems, hardware, software, and applications.
• Willingness and can quickly learn new technologies.
• Possess strong interpersonal, organizational, conflict mediation, facilitation, and leadership skills
• Excellent technology skills (familiar with Google suites, Microsoft Office, PC and Mac, etc.)
• Capacity to multitask, work independently, and meet strict programmatic deadlines.
• Willingness to work some evenings and weekends.
• Ability to travel to all CYCSF locations as needed.
• Able to lift or move at least 25lbs.

CYC is an Equal Employment Opportunity employer and will not discriminate against any applicant or employee on the basis of race, age, religion, gender, marital status, national origin, citizenship, ancestry, physical or mental disability, veteran status, sexual orientation, or any other basis recognized by federal, state, or local law, including on the basis of the intersection of two or more protected characteristics, also known as intersectional discrimination. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.