IT Specialist Minnesota Epilepsy Group

The Minnesota Epilepsy Group; Roseville (MN); On-site; USD 44,000 - 48,000; Full time

Job summary

The Minnesota Epilepsy Group in Roseville, Minnesota, is looking for an IT Support Technician to manage hardware, software, and various network components. Candidates should have a background in computer science, with four years of relevant experience and effective communication skills.

This role includes troubleshooting IT issues, coordinating vendor activities, and participating in an on-call rotation. The starting pay is $23.00 per hour, and the organization is an equal opportunity employer.

Qualifications

• Four years of experience in the computer technology field.
• Understanding of networking principles (TCP/IP, DNS, DHCP).
• Valid driver's license and ability to communicate effectively.

Responsibilities

• Setup, install, and configure hardware and software.
• Monitor Service Desk for IT issues and address them promptly.
• Troubleshoot and solve problems employees experience.

Skills

Network management

Problem-solving

Communication

Technical support

Education

Associate's or Bachelor's Degree in computer science

Tools

Microsoft Windows 10/11

Microsoft Office 365

Help Desk software

Job description

Job Summary

Essential Position Functions:

• Setup, install and configure hardware including workstations, printers, scanners, and other related network equipment
• Setup, install and configure software on workstations and other network components
• Monitor Service Desk for IT issues and address the issues in a timely fashion
• Troubleshoot and solve problems employees are experiencing with personal computers, mobile computers, smartphones, LAN/WAN connections, video cameras, card readers and software functions at various locations
• Ensure systems are updated with the latest security updates on operating systems and applications
• Manage user accounts on LAN/Cloud
• Enforce security measures provided within the IT Policy
• Assist the IT Team in supporting and maintaining the VoIP and voicemail system
• Assist keeping the network software and hardware inventory
• Assist in maintaining software and hardware licensing information
• Assist in coordination of vendor activities
• On-Call Rotation Responsibilities:
  • Being available outside of regular working hours to address critical issues
  • Responding to alerts and escalations promptly
  • Performing necessary troubleshooting and temporary fixes until the issue can be fully resolved during regular business hours

• Communicate effectively with all levels of personnel
• Performs other duties as assigned

Qualifications

Minimum Qualifications

• Associate’s or Bachelor’s Degree in computer science or similar field preferred
• Four (4) years of experience in the computer technology field
• An understanding of networking principles (TCP/IP, DNS, DHCP, LAN, and WAN).
• Valid driver’s license
• Experience with a wide variety of computer software packages and hardware platforms
• Experience in setting up and installing personal computers
• Ability to communicate effectively in written and oral form
• Ability to perform all essential position functions under the working conditions as described

Desired Qualifications

• Experience supporting Microsoft Windows 10/11 operating systems
• Experience in Microsoft Office 365 and its various applications is desired
• Experience with Voice-over-IP is a plus
• Experience with Help Desk software
• Network + and/or A+ technical training is desired

Starting Salary $23.00

Minnesota Epilepsy Group PA is an Equal opportunity employer.