IT Specialist

I Bankonline; Memphis, Northern (TN, KY); Hybrid; USD 42,000 - 68,000; Full time

Job summary

I Bankonline seeks an IT Support Specialist to assist the IT Manager with bank-wide IT functions including help desk tickets, remote access, server monitoring and VOIP system management. You will provide computer support for employees and help maintain confidentiality of information.

Responsibilities include evaluating capacity, testing programs, deploying software/hardware, and documenting changes, all while ensuring system reliability in a critical banking environment on-site in Memphis, TN.

Qualifications

• Bachelor's degree in computer science or related discipline, or equivalent education and experience.
• 2+ years related experience.
• Strong skills in problem solving and presenting technical information.
• Must be able to handle Software Maintenance and Software Testing.
• Basic understanding of business systems, VOIP, networking, and industry requirements.
• Onsite at 5050 Poplar Ave Ste 110, Memphis, TN 38157.

Responsibilities

• Evaluates expansions or enhancements by studying workload and capacity of computer system.
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
• Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
• Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
• Places software into production by loading software into computer; entering necessary commands.
• Places hardware into production by establishing connections; entering necessary commands.
• Maintains system capability by testing computer components.
• Maintains historical records by documenting hardware and software changes and revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.

Skills

Problem solving

Technical communication

Software maintenance

Software testing

VOIP

Networking

Education

Bachelor's degree in Computer Science or related discipline

Tools

VOIP

Networking

Job description

Summary

This position works with the IT Manager to handle overall IT functions for the Bank, including but not limited to, help desk tickets, remote access, monitoring servers, managing VOIP system, and will serve as computer support for employees.

Duties

• Evaluates expansions or enhancements by studying workload and capacity of computer system.
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
• Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
• Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
• Places software into production by loading software into computer; entering necessary commands.
• Places hardware into production by establishing connections; entering necessary commands.
• Maintains system capability by testing computer components.
• Maintains historical records by documenting hardware and software changes and revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.

Qualifications

• A bachelor’s degree in computer science or related discipline, or equivalent education and experience.
• 2+ years related experience.
• Strong skills in problem solving and presenting technical information.
• Must be able to handle Software Maintenance and Software Testing.
• Basic understanding of business systems, VOIP, networking, and industry requirements.
• This position is required to be onsite at 5050 Poplar Ave Ste 110, Memphis, TN 38157

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities