IT Specialist: Loaner Tech Support & Equipment Management

Army National Guard Units; United States; On-site; USD 69,000 - 89,000; Full time

Job summary

Army National Guard Units in Iowa is seeking an IT Specialist (CustSPT) at GS-2210-9 level for 2 openings. The role involves managing loaner equipment, providing user support, and maintaining IM center operations at the Johnston, IA location.

The position requires handling service requests, problem resolution, and adherence to information security policies while supporting DoD/NGB systems.

Qualifications

• Experience managing loaner IT equipment and IM center operations.
• Ability to diagnose and resolve customer-reported problems.
• Knowledge of information security/information assurance policies and practices.
• Experience ordering repairs and maintaining inventory of operational supplies.
• Ability to train users and update service databases.

Responsibilities

• Maintain loaner equipment inventory and accountability.
• Provide user instructions for loaner equipment and software.
• Serve as a technical support specialist on required automated systems.
• Update problem tracking and resolution databases.
• Follow up with functional areas to ensure issues are resolved.

Skills

Customer support

Technical problem solving

Communication

Education

Master's degree or 2 years of graduate education

Tools

IT loaner equipment management

Job description

Army National Guard Units in Iowa is seeking an IT Specialist (CustSPT) at GS-2210-9 level for 2 openings. The role involves managing loaner equipment, providing user support, and maintaining IM center operations at the Johnston, IA location.

The position requires handling service requests, problem resolution, and adherence to information security policies while supporting DoD/NGB systems.