IT SPECIALIST (CUSTSPT) (2 Vacancies)

Army National Guard Units

United States

On-site

USD 69,000 - 89,000

Full time

5 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Army National Guard Units in Iowa is seeking an IT Specialist (CustSPT) at GS-2210-9 level for 2 openings. The role involves managing loaner equipment, providing user support, and maintaining IM center operations at the Johnston, IA location.

The position requires handling service requests, problem resolution, and adherence to information security policies while supporting DoD/NGB systems.

Qualifications

Experience managing loaner IT equipment and IM center operations.
Ability to diagnose and resolve customer-reported problems.
Knowledge of information security/information assurance policies and practices.
Experience ordering repairs and maintaining inventory of operational supplies.
Ability to train users and update service databases.

Responsibilities

Maintain loaner equipment inventory and accountability.
Provide user instructions for loaner equipment and software.
Serve as a technical support specialist on required automated systems.
Update problem tracking and resolution databases.
Follow up with functional areas to ensure issues are resolved.

Skills

Customer support

Technical problem solving

Communication

Education

Master's degree or 2 years of graduate education

Tools

IT loaner equipment management

Job description

Hiring Agency: Army National Guard Units
Department: Department of the Army
Location: Camp Dodge Military Reservation, Iowa

IOWA ARMY NATIONAL GUARD - TITLE 32 EXCEPTED SERVICE POSITION This position is restricted to current Military members of the Iowa Army National Guard. LOCATION: G6, Johnston, IA

Key Responsibilities

As a IT SPECIALIST (CUSTSPT) (2 Vacancies), GS-2210-9 your duties are below. Manages all equipment and materials designated as IM "loaner" equipment. This equipment is designated to be loaned for temporary mission accomplishment and will include items such as computers, printers, cellular telephones, single lens projectors, overhead projectors, VCRs, TVs, sound systems, etc.

The work in this mission area involves property and supply accountability, scheduling, operational serviceability and equipment preparation checks, and performing routine equipment maintenance. Gives thorough operational instructions to each user of the loaner equipment. Places orders as necessary to repair or replace unserviceable equipment and to maintain a stock of required operational supplies. Manages the IM self-service work center.

This center includes operational computer work stations that are made available to users to use computer or video training materials (computer based training tapes), work on special projects with standard office automation software (word processing, graphical presentations, etc.), create computer graphics, scan materials, perform color printing, and create or reproduce non-copy righted video tapes.

Maintains the skills for the use of all work center equipment to include, but not limited to computers, laptops, single lens projectors and digital cameras. Maintain equipment accountability; performs supply actions; maintains equipment; and instructs users with loaner equipment. Assists users with technical problems. Participates in the analysis of requests for new and modified applications.

Determines equipment demands and number and kind of requests received; data communications requests, telecommunications requests, visual information requests, and information services requests. Serves as a technical support specialist on DOD, NGB, and state required automated systems and software programs. Required to diagnose and resolve problems in response to customer reported incidents.

Researches and evaluates problems and provides feedback on problematic trends and patterns in customer related issues. Updates problem tracking and resolution databases. Provides customer training; and/or ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services. Updates the customer service database for all service requests.

Receives, analyzes, and assigns control numbers to all incoming customer requests. Determines if equipment is covered by warranty or maintenance contract and processes accordingly. Uses a process for quickly assessing and determining the actual problems and either solves or assigns unresolved requests to appropriate specific functional area. Follows up with the functional areas to ensure problems are resolved and requests are completed.

Ensures continual contact and update of status with the user. Performs other duties as assigned. D1615P01

Requirements & Education

Substitution of Education for Specialized Experience - master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree To receive credit for education, you must provide college transcripts to support your educational claims.

Which agency is hiring for this position?

This position is with Army National Guard Units, Department of the Army.

What is the salary for this position?

The posted pay range is $68545 – $89114/yr.

What security clearance is required?

This position requires a Secret security clearance.

What is the application deadline?

Applications close on 2026-10-06.

How many openings are available?

There are 2 openings for this position.

Who is eligible to apply?

This position is open under the 'Nguard' hiring path.