IT Specialist (customer Support) (title 32)

Army National Guard Units; Whiteman Afb (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Army National Guard Units is seeking a GS-2210-11 IT Specialist (Customer Support) in Missouri under Title 32 Excepted Service. Indefinite with Right to Convert to Permanent, working within the MO Directorate of Information Management.

The position requires monitoring and maintaining base IT systems and providing customer support. Candidates must meet federal experience requirements for GS-11 and obtain DoD 8570 IA certifications within 9 months.

Qualifications

• Experience as a base systems administrator to monitor LAN/WAN.
• Knowledge of IT network design principles and testing.
• Ability to install and operate networked systems and provide guidance.

Responsibilities

• Monitor and manage LAN/WAN networks for data/voice/video.
• Provide technical guidance on network programs and security controls.

Skills

Base systems administrator

LAN/WAN management

Networked systems design

Job description

This is a National Guard Title 32 Excepted Service Position. This position is an Indefinite with Right to Convert to Permanent GS-2210-11 IT SPECIALIST (CUSTOMER SUPPORT) (TITLE 32), Position Description Number D2528P01 and is part of the MO Directorate of Information Management. SEE NOTES UNDER CONDITIONS OF EMPLOYMENT.

MILITARY REQUIREMENTS: Selected candidate must currently be assigned to a military unit in the Missouri Army National Guard. Title 32 employees will not be militarily senior to their full-time supervisor (grade inversion). Maximum Military Grade - MAJ (O-4) GENERAL EXPERIENCE: Must possess experience that provided you basic knowledge of data processing functions and general management principles that enable you to understand the stages required to automate a work process; experience in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. GS-11 SPECIALIZED EXPERIENCE: Must possess 36 months of specialized experience that demonstrates your ability to serve as a base systems administrator to monitor the Local and Wide Area Network(LAN/WAN), including the planning, analysis, acquisition, design, development, implementation, quality assurance, configuration, installation, integration, maintenance testing, operational integrity, and/or management of networked systems for the transmission of information in voice, data, and/or video formats. The specialized experience must indicate that you possess knowledge of information technology network systems design principles, methodologies, and approaches used in developing, testing, installing, operating, managing, and maintaining network services that support functional requirements; knowledge of methods, techniques, and processes for the integration and optimization of LAN/WAN components, infrastructure requirements, and test and evaluation methods sufficient to install and operate base wide programs and provide technical guidance to others in designing, testing, operating, and maintaining network programs; and skill in applying information technology network development concepts and techniques to provide computer applications which provide optimal functional support for users. Incumbent must complete appropriate training and obtain required certifications IAW DoDI 8140 or DOD 8570.01M or applicable governing document(s) for Cyber workforce as an IA Technician Level II within 9 months of employment pending training seat availability. DOD Information Awareness Certification Requirements: The employee must obtain and maintain at a minimum a Secret security clearance. Incumbent must possess or be able to obtain and maintain certifications per DoD Directive 8570.1-M,AR 25-2, and as detailed in the Information Assurance (IA) Training and Certification Best Business Practice (BBP).Failure to satisfactorily obtain and maintain required certifications in accordance with the listed publications are grounds for termination. Selectee is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoD Publication 8570.01-M,Information Assurance Workforce Improvement Program, dated 19 December 2005 (incorporating Change 1dated 15 May 2008).