IT Specialist-IMTO
Cumberland County, PA
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Benefits offered by this job
Job summary
Cumberland County, PA IT department is seeking a Desktop Support technician to support, install, configure, monitor and maintain desktop hardware and software.
This full-time role reports to the Senior IT Manager – Desktop Support and requires excellent communication skills, the ability to work with various government offices, and a willingness to travel between county facilities. Schedule is 8:00am-4:30pm; 37.5 hours per week.
Qualifications
- High School diploma or equivalent required.
- Associate’s degree in computer science, Information Science or related field is preferred.
Responsibilities
- Provide technical support to all users via phone or on-site support.
- Troubleshoot a wide array of technical hardware and software issues.
- Install and maintain desktop hardware and software to support business needs.
- Assist in maintaining inventory of computer hardware for all County information technology equipment.
- Assist in troubleshooting and updating desktop security patches.
- Must show a sense of urgency in resolving issues and provide the highest level of customer support.
- Handles computer related equipment installs, imaging and relocations.
- Attends training, seminars and meetings as required.
- Performs other related duties and assignments as required.
- Works with the Bureau of Elections in support of Election Day processes.
Skills
Education
Tools
Job description
Department: IMTO
Sub-Department: Service Desk
Pay Grade: 105
FLSA Status: Non-Exempt
Employment Status: Full Time
Reports to: Senior IT Manager – Desktop Support
Supervises: N/A
Position Code: DP3016
Schedule: 8:00am-4:30pm; 37.5 hours per week
To support, install, configure, monitor and maintain desktop computing hardware and software.
- Provide technical support to all users via phone or on-site support.
- Troubleshoot a wide array of technical hardware and software issues.
- Install and maintain desktop hardware and software to support business needs.
- Assist in maintaining inventory of computer hardware for all County information technology equipment.
- Assist in troubleshooting and updating desktop security patches.
- Must show a sense of urgency in resolving issues and provide the highest level of customer support.
- Handles computer related equipment installs, imaging and relocations.
- Attends training, seminars and meetings as required.
- Performs other related duties and assignments as required.
- Works with the Bureau of Elections in support of Election Day processes.
Minimum Requirements to Perform the Work:
- High School diploma or equivalent required.
- Associate’s degree in computer science, Information Science or related field is preferred.
- 1-2 years of work experience in a technical support role.
- Must show a sense of urgency in resolving issues.
- Must possess excellent communication, interpersonal and customer service skills.
- Must be able to work effectively with several levels of government officials, agencies, external agencies, and staff.
- Must possess the ability to work independently with little supervision in a team environment.
- Must possess initiative and problem-solving skills, ability to define problems, collect data, establish facts and draw valid conclusions.
- Must possess technical knowledge of computer hardware, software, current operating systems and networking.
- Must possess ability to maintain confidentiality regarding work-related information and records.
- Must be able to comprehend and speak the English language in an understandable manner to carry out essential functions of job.
- Must possess valid driver’s license with a clean driving record and travel occasionally between County facilities or other locations as needed.
- Must possess the ability to record, convey and present information, explain procedures and follow instructions.
- Must be able to sit for long periods throughout the workday, with intermittent periods of standing, walking, bending, twisting and reaching necessary to carry out duties of job.
- Dexterity requirements range from simple to coordinated movements of fingers/hands; feet/legs; torso necessary to carry out duties of job.
- Medium to heavy work, with occasional lifting/carrying of objects with a maximum weight of fifty (50) pounds.
- Must be able to move frequently throughout the workday as needed to carry out essential job duties.
- Must demonstrate emotional stability, pay close attention to details and concentrate on work.
- Must be able to cope with the physical and mental stress of the position.
- Works indoors in adequate workspace, lighting, ventilation and temperatures.
- Normal exposure to noise, disruption and stress.
- Normal indoor exposure to dust/dirt.
- Travel occasionally to perform job duties.
- Subject to weather conditions when walking between buildings.
Mission Statement: To provide essential services that respond to community needs and promote well-being, while maintaining a financially sound foundation.
We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you.
If you are having technology issues with the application or with uploading your resume and/or cover letter please reach out to KeldairHR Customer Support at support@keldairhr.com or Cumberland County Human Resources at humanresources@cumberlandcountypa.gov.
If you do not receive a confirmation email within minutes of your job application submission, please check your email junk and or spam folders.
- Capital Blue Cross Medical Insurance
- Health Savings Account
- Wellness program with wellness incentives
- Capital Blue Cross Vision Insurance
- United Concordia Dental Insurance
- County Retirement Pension
- 5% minimum pre-tax contribution required, with the option of increasing your contribution over 5% up to 15% post-tax
- Fully vested after 5 years of credited service
- Normal Retirement Options:
- Age 55 with 20 years of credited service
- Age 60 with any amount of credited service
- Voluntary 457b Deferred Compensation Plan
- Military Time Buy Back Options
- Vacation
- 10 days per year, accrued per pay period (Non-Exempt)
- 15 days per year, accrued per pay period (Exempt)
- Increase for both Non-Exempt and Exempt of 5 days per year after 2 years of service
- Personal
- 3 Personal days per year, pro-rated based on starting date
- Sick
- 5 Sick days per year, pro-rated based on starting date
- 12 Paid County Holidays
- No waiting period to receive paid holidays
- Educational Assistance
- 80% of cost of tuition and books up to the annual IRS limit per calendar year (after 6 months of Full-Time Employment)
- Public Service Loan Forgiveness (PSLF) – certain eligibility requirements must be met
- Employee Assistance Program
- Resources for: Childcare, Eldercare, Legal, Financial, and Coaching
- Flexible Spending Account
- Dependent Care Account
- Short Term Disability
- Long Term Disability
- Life Insurance
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