911 Telecommunicator I

US Lawns; Carlisle (Cumberland County); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Benefits

Retirement Pension

Paid Time Off

Educational Assistance

Public Service Loan Forgiveness (PSLF)

Flexible Spending Account

Job summary

The Cumberland County 9-1-1 Operations division seeks a Telecommunicator I to receive emergency and non-emergency calls, gather information, and coordinate dispatch for police, fire, and medical services in line with established policies. The role emphasizes accuracy, speed, and professionalism in high-pressure situations.

Starting pay is $20.20 per hour (Grade 105). Promotions to Telecommunicator II and beyond are available, with higher hourly rates and potential annual salaries;

Qualifications

• High school diploma or equivalent required within 3 months of hire.

Responsibilities

• Receives emergency and non-emergency calls from the public and agencies.
• Gathers information accurately and notifies appropriate dispatch services.
• Operates CAD and communications equipment to dispatch responders.
• Maintains confidential files and logs; ensures timely processing of forms and reports.

Skills

Emergency dispatch

CAD

Public safety liaison

Decision making

Customer service

Education

High school diploma or equivalent

Tools

Computer Aided Dispatch (CAD)

Telecommunication equipment

Job description

Job Description

Department: Public Safety

Sub-Department: Phone

Pay Grade: 105

FLSA Status: Non-Exempt

Employment Status: Full Time

Reports to: Shift Supervisor or Operations Manager

Supervises: N/A

The next hiring class will start in September 2026

This position is deemed a safety sensitive position, and the selected hire is subject to the successful completion of a pre-employment drug screening.

Position Information:

Five Factor Grade: 105

Start at Telecommunicator I-105 - $20.20

Employees who successfully complete initial training will be allowed to test for promotion to a Telecommunicator II position. (106 grade) - $21.41/hour Typically, a Telecommunicator II makes over $50,000 per year. Future Promotion opportunities in the 911 operations series include Telecommunicator III (107,$53,000), Assistant Supervisor (110, $64,000), and Supervisor (112,$72,000).

Current Cumberland County Employees will follow the County Promotion/Demotion policy.

Job Summary:

This is the first level of the 9-1-1 Operations series responsible for receiving emergency and non-emergency telephone calls from the public, emergency services providers and other public safety agencies requesting police, fire, medical or other emergency services. They are responsible for efficiently and accurately gathering information and making the appropriate notification for emergency services dispatch in accordance with established policies and procedures.

Essential Job Functions:

• Maintains confidential files, procedure records and log sheets for the department.
• Operates computer and technical equipment and provides basic equipment maintenance.
• Interacts daily with the public, government and public agencies, departments and field staff.
• Enters incident information into computer files.
• Processes various forms, reports and other department paperwork as required.
• Keeps updated on all applicable policies, procedures and regulations regarding emergency services and related areas.
• Possesses basic knowledge of geographical areas throughout the County.
• Operates telephone and Computer Aided Dispatch (CAD) systems and a variety of other communications equipment.
• Operates playback audio recorders.
• Must make quick and accurate decisions.
• Proficient in using back-up dispatch methods to include but not limited to: cards, logs, telephone and Mobile Communications Unit (MCU).
• Maintains a positive customer service attitude at all times with the public and public safety partners.
• Must continually demonstrate a high level of professionalism.
• Must become a Commonwealth of PA Call-taker, IAED Emergency Medical Dispatch, IAED Emergency Police Dispatch, IAED Emergency Fire Dispatch, IAED Emergency Telecommunicator, and CPR certified within six months of being hired as a Telecommunicator I and pass the Cumberland County Call-taker examination.
• Must obtain and maintain any emergency management training or certifications as required by the Commonwealth of PA or the County of Cumberland to include:
  1. IS – 100; (ICS 100) Introduction to Incident Command System
  2. IS – 200; (ICS 200) ics for Single Resources and Initial Action Incidents
  3. IS – 700; National Incident Management System (NIMS), An Introduction
  4. IS – 800; National Response Framework, An Introduction
  5. IS – 906; Workplace Security Awareness
  6. IS – 907; Active Shooter: What You Can Do
  7. Mandatory ADA Training
  8. Mandatory Harassment
  9. OPSEC – Operations Security
• Attend training, seminars, and in-services as required.
• Assists in keeping the office neat and orderly.
• Performs other job-related duties as required.

Minimum Requirements to Perform the Work:

Education:

• High school diploma or equivalent required within 3 months of hire.

Work Experience:

• Additional training in computers and emergency medical services/police services /fire services is desired.

Company Description

Mission Statement: To provide essential services that respond to community needs and promote well-being, while maintaining a financially sound foundation.

We are always looking for talented, self-motivated individuals to join our team.

TECHNOLOGY SUPPORT/ISSUES WITH APPLYING:

If you are having technology issues with the application or with uploading your resume and/or cover letter please reach out to KeldairHR Customer Support at [e-mail] or Cumberland County Human Resources at [e-mail].

EMAIL CONFIRMATION:

If you do not receive a confirmation email within minutes of your job application submission, please check your email junk and or spam folders.

Benefits

Medical Benefits:

• Capital Blue Cross Medical Insurance
  • Health Savings Account
  • Wellness program with wellness incentives
• Capital Blue Cross Vision Insurance
• United Concordia Dental Insurance

Retirement Benefits:

• County Retirement Pension
  • 5% minimum pre-tax contribution required, with the option of increasing your contribution over 5% up to 15% post-tax
  • Fully vested after 5 years of credited service
  • Normal Retirement Options:
    • Age 55 with 20 years of credited service
    • Age 60 with any amount of credited service
• Voluntary 457b Deferred Compensation Plan
• Military Time Buy Back Options

Paid Time Off:

• Vacation
• Personal
• Sick
• Premium Holiday Pay

Additional Benefits:

• Educational Assistance
  • 80% of cost of tuition and books up to the annual IRS limit per calendar year (after 6 months of Full-Time Employment)
• Public Service Loan Forgiveness (PSLF) – certain eligibility requirements must be met
• Employee Assistance Program
  • Resources for: Childcare, Eldercare, Legal, Financial, and Coaching
• First Responder Assistance Program
  • Specialized mental health care program for Public Safety staff
• Flexible Spending Account
• Dependent Care Account
• Short Term Disability
• Long Term Disability
• Life Insurance