IT Specialist

Davis Bowen Friedel

Salisbury (MD)

On-site

USD 65,000 - 85,000

Full time

3 days ago

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Benefits offered by this job

Medical, dental and vision insurance

Life and disability insurance

401(k) plan with company match

Annual paid time off (PTO)

Paid holidays

Flexible summer hours

Education Assistance and professional-

Job summary

Davis Bowen Friedel in Salisbury, MD is seeking an IT Specialist – Tier 2 to provide advanced technical support across the firm’s IT environment. You will be the escalation point above Tier 1 and collaborate with the IT Director to maintain and secure systems, networks, and endpoints.

The role involves troubleshooting complex hardware, software, and network issues, administering user accounts, supporting system upgrades and security initiatives, and helping plan IT projects in a fast-paced

Qualifications

Bachelor’s degree in computer science, Information Technology, Information Security, or a closely related field.
2–4 years of IT support or systems experience.
Demonstrated experience troubleshooting hardware, software, and network issues in a professional environment.
Experience with user account management, system security practices, backups, and software deployments.
Equivalent combinations of education, training, and experience may be considered.

Responsibilities

Serve as Tier 2 escalation support, resolving complex technical issues not addressed at Tier 1
Monitor, troubleshoot, and resolve issues related to network connectivity, servers, and system performance
Provide advanced user support by diagnosing root causes of hardware, software, and access-related issues
Assist the IT Director with system administration, maintenance, and infrastructure improvements
Administer user accounts, permissions, and security groups across systems and applications
Support endpoint management for Windows and mobile devices, including patching, updates, and configuration
Maintain system security by enforcing policies, monitoring threats, and assisting with remediation efforts
Perform and validate data backups, recovery testing, and disaster recovery procedures
Assist with software deployments, upgrades, and configuration changes across the organization
Prepare systems and equipment for new hires, including workstation setup, software installation, and access provisioning
Maintain and service IT hardware, including diagnostics, component replacement, and equipment lifecycle tracking
Create and maintain detailed technical documentation, procedures, and troubleshooting guides
Prepare status reports on system health, incidents, resolutions, and ongoing initiatives
Collaborate with internal departments to support evolving technology needs and improve system efficiency
Perform other related duties as required to support IT operations and leadership initiatives

Skills

Technical expertise

Advanced troubleshooting

Security awareness

Data protection

Operating systems

Documentation

Attention to detail

Critical thinking

Communication skills

Organizational skills

Adaptability

Customer service mindset

Education

Bachelor’s degree in computer science, Information Technology, Information Security, or a closely related field

2–4 years of IT support or systems experience

Job description

OVERVIEW

The IT Specialist – Tier 2 provides advanced technical support and operational assistance across the firm’s IT environment. This role serves as the escalation point above Tier 1 support and works closely with the IT Director to maintain, secure, and enhance systems, networks, and endpoints.

The position is responsible for troubleshooting more complex hardware, software, and network issues; administering user accounts and permissions; assisting with system upgrades and security initiatives; and supporting the planning and execution of IT projects. The ideal candidate is highly dependable, technically versatile, and capable of working independently while supporting leadership in a fast-paced, professional environment.

RESPONSIBILITIES

Serve as Tier 2 escalation support, resolving complex technical issues not addressed at Tier 1
Monitor, troubleshoot, and resolve issues related to network connectivity, servers, and system performance
Provide advanced user support by diagnosing root causes of hardware, software, and access-related issues
Assist the IT Director with system administration, maintenance, and infrastructure improvements
Administer user accounts, permissions, and security groups across systems and applications
Support endpoint management for Windows and mobile devices, including patching, updates, and configuration
Maintain system security by enforcing policies, monitoring threats, and assisting with remediation efforts
Perform and validate data backups, recovery testing, and disaster recovery procedures
Assist with software deployments, upgrades, and configuration changes across the organization
Prepare systems and equipment for new hires, including workstation setup, software installation, and access provisioning
Maintain and service IT hardware, including diagnostics, component replacement, and equipment lifecycle tracking
Create and maintain detailed technical documentation, procedures, and troubleshooting guides
Prepare status reports on system health, incidents, resolutions, and ongoing initiatives
Collaborate with internal departments to support evolving technology needs and improve system efficiency
Perform other related duties as required to support IT operations and leadership initiatives

EDUCATION & SKILLS

Bachelor’s degree in computer science, Information Technology, Information Security, or a closely related field required. Minimum of two (2) to four (4) years of relevant IT support or systems experience. Demonstrated experience troubleshooting hardware, software, and network issues in a professional environment. Experience with user account management, system security practices, backups, and software deployments. Equivalent combinations of education, training, and experience may be considered.

KEY QUALIFICATIONS