IT Specialist II - ITS (Prescott)

Yavapai County Human Resources; Prescott (AZ); On-site; USD 30,000 - 41,000; Full time

Job summary

Yavapai County seeks an IT professional to provide enterprise-wide IT solutions, including installation, maintenance, and troubleshooting of departmental hardware and software. You will prepare training materials, assist in evaluating equipment, and support computing hardware and software county-wide in a diverse environment.

The role involves responding to level II service requests (remote and on-site), assisting live meeting setups, and contributing to deployment of new technology while

Qualifications

• High school diploma or equivalent.
• Three years of experience in information technology or related field.
• Must possess a valid Arizona driver's license.

Responsibilities

• Assists in installation, maintenance, monitoring, troubleshooting, and problem resolution of departmental hardware/software.
• Prepares training materials and trains customers in the use of new or modified systems.
• Provides County-wide support for computing hardware and software in a diverse environment.
• Responds to level II service requests, both remote and locally, ensuring timely resolution of problems.
• Assists with deployment and configuration of new technology equipment.

Skills

PC and network software

VDI knowledge

Cloud technologies

Multi-vendor environments

Technical documentation

Customer communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Under general supervision, performs enterprise-wide IT solutions including installation, maintenance, monitoring, troubleshooting, and problem resolution of departmental hardware, software, or related peripheral devices.

• Prepares training materials and train customers in the use of new or modified systems.


• Assists in the evaluation of equipment and software.


• Participates in individual and multi-department projects while observing departmental project management standards.


• Prepares various documentation.


• Provides County-wide support for computing hardware and software in a diverse environment.


• Assists with deployment and configuration of new technology equipment.


• Responds to level II service requests, both remote and locally, ensuring a timely resolution of customer reported problems.


• Assists live meeting setups with audio/visual equipment.


• Performs other job-related duties as assigned.

Education

High school diploma or equivalent.

Experience

A minimum of three (3) years of experience in information technology or related field.

Additional Requirements

Must possess a valid Arizona driver's license.

Required Knowledge, Skills, and Abilities

Knowledge of

• Personal computer and network system application software packages and hardware peripherals.


• Technology and practices as they relate to enterprise software and applications, enterprise desktop management and virtual desktop infrastructure (VDI).


• Cloud technologies and multi-vendor software environments.


• Technology-related principles, concepts, and terminology.


• Business English, spelling, grammar, punctuation, and composition.


• Clerical office practices and procedures.


• Research techniques and report writing.


• Current Microsoft Office software.


• Filing and recordkeeping.

Skill in

• Understanding and communicating information about complex systems to individuals with varying levels of expertise.


• Preparing clear, concise, and accurate documentation, instructions, correspondence, and other written materials.


• Organizing work, prioritizing assigned tasks, and meeting critical deadlines.


• Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees.


• Organization and adherence to detail.

Ability to

• Prioritize work, meet deadlines, and make independent decisions.


• Work independently with oversight.


• Maintain expertise in relevant technologies.


• Comprehend complex verbal and written instructions.


• Provide exceptional customer service, demonstrating tact and diplomacy.


• Protect confidential information and maintain discretion.


• Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.


• Keep management informed of key operating issues affecting the department.


• Remain current in knowledge required to perform assigned duties.


• Handle confidential matters and maintain discretion always.


• Work professionally and effectively with co-workers, clients, and the general public. Act with courtesy, tact, and diplomacy.

Work Environment

The work environment is associated with an office. The work area is adequately lighted, heated or cooled and ventilated.

Physical Requirements

Ability to sit or stand for extended periods of time; must be able to bend, stoop, kneel, reach, push, pull, crawl under desks, climb ladders, and walk on uneven ground routinely. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effectively in person and telephonically. Standing and walking between work areas is frequently required. Capable of frequent repetitive movement of arms, fingers, and wrists. Capable of overhead lifting; lift and carry up to 45 pounds; push and pull materials and objects up to 100 pounds with assistive equipment such as a pallet jack.

Additional Job Information

• FLSA: Non-Exempt


• Grade: 9


• Classification: Classified


• Safety Sensitive: No