Information Systems Technician

Malheur County; Vale (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

Malheur County is seeking an on-site IT support and network administrator to provide desktop and network help, install and maintain hardware and software, and support County users. The role involves developing and maintaining the County website and internet connections, with after-hours availability as required.

The position is a 40-hour work week, with responsibilities including troubleshooting, upgrades, documentation, training, and coordination with vendors.

Qualifications

• High school diploma or equivalent plus additional specialized training in computer systems and technology.
• Plus Two years current work experience supporting personal computers and computer networks. (Current work experience is defined as presently working with primary duties in the computer or having worked in the computer field within the prior six months.)
• Or any satisfactory combination of experience and training which demonstrates the ability to perform the above duties may be acceptable.

Responsibilities

• Provide support to County employees for computer-related trouble calls.
• Troubleshoot both hardware and software problems.
• Troubleshoot network connectivity problems, both internally and to external connections.
• Upgrade workstation hardware and software to maintain compatibility with currently available software, increase capabilities and extend the useful life of the County computer systems.
• Test and install hardware and software on established networks.
• Provide support and troubleshooting for the application software.
• Document application software, user instructions and hardware and software installation procedures.
• Train employees on use of hardware and software to ensure a satisfactory level of computer proficiency.
• Remain abreast of changes in user and system software and hardware requirements.
• Consult with software and hardware vendors as needed to resolve problems.
• Assist when requested in maintaining a backup of all files, security, and rights.
• Maintain files and records related to the County’s computers and computer network.
• Follow all safety rules and procedures established for work areas.
• Courteously meet and deal effectively with other employees, department heads, elected officials, outside agency personnel and the public.
• Regular physical attendance at the employer’s facility is required.
• Intermediate comprehension of Networking Hardware.
• Intermediate comprehension of Network Topology, Architecture, and Segmentation.
• Intermediate comprehension of Active Directory and Group Policy.
• Intermediate comprehension of Windows Server.
• Provide services beyond normal office hours as necessary, to include evenings, nights, weekends, and holidays.

Job description

GENERAL STATEMENT OF DUTIES

Provide personal computer and basic network administration support for County computer users in order to assist them in utilizing PC capabilities and basic LAN/WAN services through installation, customization, maintenance and repair of the hardware and software as well as providing technical support. Develop and maintain County website and Internet connections. Do related work as required. This is a 40 hour per week position. EOE, Veterans Preference.

SUPERVISION RECEIVED

Works under the general direction of the Information Systems Director and Information Systems Coordinator who occasionally review for the goals developed and the results obtained.

ESSENTIAL FUNCTIONS

(The following description of duties may not be all inclusive and other duties may be assigned by Management).

• Provide support to County employees for computer-related trouble calls. Troubleshoot both hardware and software problems. Troubleshoot network connectivity problems, both internally and to external connections.
• Upgrade workstation hardware and software to maintain compatibility with currently available software, increase capabilities and extend the useful life of the County computer systems.
• Test and install hardware and software on established networks. Ensure that new software is compatible with the network operating system as well as the desktop operating systems.
• Provide support and troubleshooting for the application software.
• Document application software, user instructions and hardware and software installation procedures.
• Train employees on use of hardware and software to ensure a satisfactory level of computer proficiency.
• Remain abreast of changes in user and system software and hardware requirements.
• Consult with software and hardware vendors as needed to resolve problems.
• Assist when requested in maintaining a backup of all files, security, and rights. Assist in monitor virus checking software on network and individual PCS.
• Maintain files and records related to the County’s computers and computer network. Develop and prepare reports as appropriate.
• Follow all safety rules and procedures established for work areas. Comply with all County policies and procedures.

• Courteously meet and deal effectively with other employees, department heads, elected officials, outside agency personnel and the public.
• Regular physical attendance at the employer’s facility is required.

• Intermediate comprehension of Networking Hardware.
• Intermediate comprehension of Network Topology, Architecture, and Segmentation.
• Intermediate comprehension of Active Directory and Group Policy.
• Intermediate comprehension of Windows Server.
• Provide services beyond normal office hours as necessary, to include evenings, nights, weekends, and holidays.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or equivalent plus additional specialized training in computer systems and technology.
• Plus Two years current work experience supporting personal computers and computer networks. (Current work experience is defined as presently working with primary duties in the computer or having worked in the computer field within the prior six months.)
• Or any satisfactory combination of experience and training which demonstrates the ability to perform the above duties may be acceptable.

NECESSARY SPECIAL REQUIREMENTS

• Must be able to pass employment and CJIS security background checks.
• Must pass CJIS Security test within 2 weeks of hire date.
• Possession of a valid Drivers’ License with a good driving history required. A safe and acceptable driving record per County policy must be maintained throughout course of employment.

BACKGROUND CHECKS

In order to be considered for this position, final applicants will be going through background checks which may include; Criminal, DMV, Reference, Certification and Education checks.

KNOWLEDGE, ABILITIES AND SKILLS REQUIRED BY THIS POSITION

Considerable knowledge of computer operating principles, capabilities, and general uses. Considerable knowledge of computer hardware, software, data and peripheral equipment in use at the County.

Ability to act in such a manner as to maintain the confidentiality of the data, records and issues which may be encountered. Ability to solve computer hardware/software problems; to guide and encourage computer system users and translate technical instructions into understandable language. Ability to effectively plan, organize and prioritize work schedule and duties. Ability to maintain effective working relationships with fellow employees, supervisors, other agencies, County officials and the general public.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Requires lifting and moving 30-60 pounds (computer hardware, printers, peripherals, papers) on a regular basis. Installing, modifying and checking computer equipment requires stooping, bending, crawling and reaching. Requires driving to other County facilities.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. General office environment. Can require response after hours or on weekends when necessary.