Human Resources Customer Service Technician

Pinal County; Florence (AZ); Presencial; USD 36.000 - 60.000; Jornada completa

Descripción de la vacante

Pinal County HR is seeking an HR Customer Service Technician to support our community in Florence, AZ. This role handles routine HR tasks, learns quickly, and contributes to a customer-focused service culture.

The position involves processing applications, maintaining personnel records, and assisting with recruitment activities while upholding confidentiality. Join a team preparing for a new administration building and a comprehensive benefits program.

Formación

• High school diploma or GED equivalent.
• Three (3) years of HR, clerical, or administrative experience.
• Or an equivalent combination of education and/or experience may substitute for the minimum requirements.

Responsabilidades

• Administer and score selection examinations.
• Audit personnel action forms and departmental time sheets.
• Compile and maintain records for use in employee benefits administration.
• Compile data from personnel records and prepare reports.
• Examine employee files to answer inquiries and provide information to authorized persons.
• Prepare and file reports of accidents and injuries at establishment.
• Prepare and maintain required reports.
• Process employment applications and assist in other recruitment and selection activities.
• Record employee information such as personal data, compensation, benefits, tax data, attendance, performance reviews or evaluations, and termination date and reason.
• Update employee files to document personnel actions and to provide information for payroll and other uses.
• Maintain absolute confidentiality of work‑related issues, customer records, and restricted County information.
• Perform other related duties as required.

Educación

High school diploma or GED equivalent

Descripción del empleo

Are you ready to build a meaningful career supporting the people who serve our community? Pinal County HR is seeking a motivated, results-driven HR Customer Service Technician eager to learn, take initiative, and make a daily difference. Right here in the heart of Florence, Arizona.

Supporting over 2,300 employees across every stage of the employee lifecycle, our department is evolving rapidly. Join us as we expand—and get ready to move into our brand-new, five-story administration building opening in 2028!

Be sure to check out our amazing suite of benefit offerings that are hard to beat!

• An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work‑Life Balance.
• Paid Vacation And Sick Leave
  • 15 Vacation Days Accrued Annually Starting Day One
    • After Three (3) Years of Service, 18 Vacation Days Accrued Annually
    • After Five (5) Years of Service, 20 Vacation Days Accrued Annually
  • 13 Sick Leave Days Accrued Annually Starting Day One
• Ten Paid Holidays+ One Paid Floating Holiday to Use as You Wish
• Paid Sabbaticals Every Five (5) Years
  • Two-Week Sabbatical After Five Years of Continuous Service
  • Three-Week Sabbatical After Ten Years of Continuous Service
  • Four-Week Sabbatical After Fifteen Years of Continuous Service
  • Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
• Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!
• Variety of Top‑Tier Affordable Medical Plans - Six Different Medical Plans to Choose From
  • Some Medical Plans with Zero Employee Premium Cost
• Dental and Vision Plans
• Comprehensive Wellness Program
  • Quarterly Wellness Challenges
  • Vision Exams and Optometry Events Onsite
  • Vaccination Clinics
  • Onsite Mammogram and Prostate Screening Events
  • Skin Cancer Screening Events Onsite
  • Biometrics and Health Screening Events Onsite
  • Financial Health and Retirement Planning Events Onsite & Online
  • Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
• Tuition Reimbursement Program
• Alternative Work Schedules
• Telehealth
• Qualified Employer - Public Service Loan Forgiveness Program - Department of Education
• Employee Assistance Program with Ongoing Training & Development Options
• Civil Service Leave
• Van Pool Options
• Short‑Term Disability -Employer Paid
• Basic Life Insurance - Employer Paid
• Flexible Spending Accounts for Dependent Care and Medical Expenses
• Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance

JOB SUMMARY

Perform work of routine difficulty in the preparation/processing and maintenance of personnel information. This position is a working/journey position that works under general supervision.

• Administer and score selection examinations.
• Audit personnel action forms and departmental time sheets.
• Compile and maintain records for use in employee benefits administration.
• Compile data from personnel records and prepare reports.
• Examine employee files to answer inquiries and provide information to authorized persons.
• Prepare and file reports of accidents and injuries at establishment.
• Prepare and maintain required reports.
• Process employment applications and assist in other recruitment and selection activities.
• Record employee information such as personal data, compensation, benefits, tax data, attendance, performance reviews or evaluations, and termination date and reason.
• Update employee files to document personnel actions and to provide information for payroll and other uses.
• Maintain absolute confidentiality of work‑related issues, customer records, and restricted County information.
• Perform other related duties as required.

• High school diploma or GED equivalent.
• Three (3) years of H.R., clerical, or administrative experience.
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

Preferred Qualifications

• Arizona residents must have an Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.

• Knowledge of type of occupations found in public entities.
• Knowledge of staff research work and report writing.
• Knowledge of interviewing techniques.
• Knowledge of Business English and bookkeeping and accounting methods.
• Knowledge of state and Federal labor laws and regulations.
• Knowledge office practices and procedures.
• Skill in analyzing computation and statistical information.
• Skill in operating office equipment.
• Ability to follow written and verbal instructions.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships with employees, other agencies, and the public.

PHYSICAL DEMANDS

The work is light and requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. The work also requires the ability