IT Specialist II: Govt IT Support & Help Desk

Bering Straits Native Corporation; Washington (District of Columbia); On-site; USD 99,000 - 103,000; Full time

Job summary

Bering Straits Professional Services, LLC is seeking an IT Specialist II to support the East Asian and Pacific Affairs bureau in Washington, DC. The role involves providing high-level IT support across a 270-user domestic network, handling help desk tasks, device management, and on-site user assistance.

The ideal candidate will hold an associate degree in a related field and possess Top-Secret/SCI and Secret clearances. The position is onsite with standard government hours and potential overtime.

Qualifications

• Requires an associate degree in computer science or a related field.
• Top-Secret/SCI clearance – (1) position.
• Secret clearance – (1) position.

Responsibilities

• Serve as a systems support specialist in the East Asian and Pacific Affairs (EAP) bureau, providing IT support with a high degree of organization, resourcefulness, tact, and customer service/interpersonal skills.
• General IT and Administrative Support for a team of six Systems staff supporting EAP’s 270 domestic users.
• Help desk support for out-of-scope, non-consolidated IT services.
• Mobile Device Support: troubleshoot and inventory control for mobile devices.
• Desk Side User Support for Windows workstations, laptops, tablets, and smartphones.
• Install/move computer hardware, monitors, printers, and related equipment.
• Provide basic user training in Windows, Office 365, DOS applications, and related software.
• Assist with digital video conferencing and secure phone technologies.
• Liaise with Bureau staff for consolidated IT services.

Education

Associate degree in computer science or related field

Job description

Bering Straits Professional Services, LLC is seeking an IT Specialist II to support the East Asian and Pacific Affairs bureau in Washington, DC. The role involves providing high-level IT support across a 270-user domestic network, handling help desk tasks, device management, and on-site user assistance.

The ideal candidate will hold an associate degree in a related field and possess Top-Secret/SCI and Secret clearances. The position is onsite with standard government hours and potential overtime.