IT Specialist I

Inland Empire Health Plans; Rancho Cucamonga (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

On-site fitness center

Medical, dental, vision insurance

Life, disability insurance

Professional development

Wellness programs

Flexible Spending Account

CalPERS retirement

457(b) matching

Pet care insurance

Job summary

Inland Empire Health Plans is seeking an IT Specialist I to deliver Tier 1 and occasional Tier 2 support for end users in a fast-paced medical environment. You will diagnose issues, document resolutions, and provide actionable insights to leadership while maintaining service excellence.

The role requires strong communication, collaboration, and reliability; experience with AD/Exchange and enterprise apps is preferred, with opportunities to contribute to data requests and report preparation.

Qualifications

• Two years of IT support or Service Desk experience required.
• Experience in IT support or Service Desk environment preferred, preferably in the medical industry.
• Preferred experience with Active Directory, Exchange, and enterprise-level application support.
• High School Diploma or GED required.
• Associate’s degree from an accredited institution preferred.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Fundamentals preferred.

Responsibilities

• Provide Tier 1 and occasional Tier 2 technical support to end users.
• Diagnose, research, and resolve routine hardware, software, and access issues.
• Document, track, and monitor resolutions using enterprise tools.
• Collaborate with Workplace Services to support data-driven IT initiatives.
• Assist with administration of enterprise applications and preparation of reports.

Skills

Customer service

Problem solving

Communication

Team collaboration

Education

High School Diploma or GED

Associate’s degree preferred

IT certifications preferred

Tools

Active Directory

Exchange

Enterprise applications

Job description

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the guidance of IT Workplace Services leads, the IT Specialist I delivers exceptional Tier 1 and occasional Tier 2 technical support to ensure a seamless end-user experience. This role is responsible for diagnosing, researching, and resolving routine technical issues across hardware, software, applications, systems, and access management. The IT Specialist I responds to support requests via phone, email, walk-up, and online channels, leveraging enterprise tools to document, track, and monitor resolutions.

In collaboration with the Workplace Services team, this position also contributes to data-driven initiatives, including some administration of enterprise applications, analysis of data requests, and assistance with preparation of accurate & timely reports. The role requires strong technical acumen, attention to detail, and effective communication skills to provide actionable insights to leadership. Candidates should possess a solid understanding of core IT principles and demonstrate a commitment to delivering high-quality service in a fast-paced, medical-based enterprise environment.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Education & Requirements

• Two (2) years of experience in IT support or Service Desk environment required
• Experience in IT support or Service Desk environment required, preferably in the medical industry
• Preferred experience with Active Directory, Exchange, and enterprise-level application support
• High School Diploma or GED required
• Associate’s degree from an accredited institution preferred
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Fundamentals preferred

Key Qualifications

• Proficiency with Microsoft Windows operating system, M365 Microsoft Office Suite; 2013/2016/2019/Office products: Word, Excel, PowerPoint, and Access
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications
• Familiarity with ITSM tools and ticketing systems. Basic understanding of networking concepts (TCP/IP, DNS, VPN)
• Customer service skills: Delivers exceptional service and support to internal stakeholders
• Problem Solving skills: Demonstrates analytical thinking and resourcefulness in resolving technical issues
• Excellent verbal/written communication and customer service skills
• Strong attention to detail required
• Thrives in a dynamic, fast-paced environment with the ability to adapt
• Ability to collaborate well and work effectively across teams to achieve shared goals
• Schedule may adjust based on business need which may include evenings, holidays, and weekends
• Distribution of supplies and equipment to in-house departments
• Items weighing more than 50 lbs. will require assistance when moving
• Back support belts must be worn when lifting, pushing, or pulling items