IT SPECIALIST (CUSTSPT) - TITLE 32

Army National Guard Units

Frankfort (KY)

On-site

USD 75,000 - 98,000

Full time

14 days+

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Job summary

The Army National Guard Units in Kentucky seeks an IT Specialist (Cust Spt) - Title 32 to install, configure, troubleshoot, and maintain IT systems, providing Tier II support and training to end users in Frankfort.

Responsibilities include incident response coordination, system performance monitoring, hardware/software repair, and working with vendors and Property Book Officers. A Secret clearance is required; the posting cites a pay range of $75,278 to $97,897 per year.

Job description

Hiring Agency: Army National Guard Units

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a IT SPECIALIST (CUSTSPT) - TITLE 32, Position Description Number PDD2526P02 and is part of the KY G6, National Guard.

Key Responsibilities

As a IT SPECIALIST (CUSTSPT) - TITLE 32, GS-2210-11, you will install, configure, troubleshoot, and provide maintenance and training in response to customer requirements or inquiries. Provide incident information to the Incident Response (IR) Specialty. Provide Tier II support for end-user hardware failures. Re-image customer workstations and resolve complex problems.

Detect damaged or lost files, optimize disk management, measure system performance, control system security, and extend system capabilities to support local requirements. Troubleshoot and repair IT systems and related components. Notify team leader of any significant trends in hardware/software implementation issues and any potential problems. Coordinate support actions with user, other IT personnel, and higher levels. Evaluate IT hardware and software used by activities.

Install, test, and prepare performance reports and recommendations on equipment. Work with users to test and evaluate software packages. Provide support and guidance on installing, and operating personal computers, peripheral equipment, and associated software. Support users with custom installation and maintenance of hardware and software. Document actions taken in the current work ticket tracking system and serve as a point of information for workstation operations.

Receive, respond to, and ensure resolution of help center calls. Receive requests for resolution of hardware or software problems that may require in-depth research. Coordinate external vendor support for warranty repairs when applicable and ensure proper escort assigned while work is performed. Maintain awareness of current trends in information technology.

Update hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software. Work directly with Property Book Officers to ensure assigned and transitional property is accounted for. Perform cyclic inventories as required by the Command Supply Discipline Program. Perform other duties as assigned.

A more comprehensive detailed description of the position may be found in Position Description PDD2526P02 on file in the employing unit or in the Human Resources Office. Contact the KY HRO Staffing Section via email for additional information, ng.ky.kyarng.mbx.hro-technicianstaffing@army.mil.

Requirements & Education

Substitution of Education for Specialized Experience: To qualify for GS-2210 Title 32 Excepted Service positions, on the basis of completed graduate education listed below. Ph.D.

or equivalent -OR- 3 years of progressively higher level graduate education leading to such a degree All undergraduate or graduate education must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

To receive credit for education, you must provide OFFICIAL transcripts.

Which agency is hiring for this position?

This position is with Army National Guard Units, Department of the Army.

What is the salary for this position?

The posted pay range is $75278 – $97897/yr.

What security clearance is required?

This position requires a Secret security clearance.

What is the application deadline?

Applications close on 2026-09-27.

Who is eligible to apply?

This position is open under the 'Nguard' hiring path.