IT Specialist 3 (Programming) - Lead Help Desk & Training (Telecommute)

New York State; New York (NY); Hybrid; USD 87,000 - 110,000; Full time

Benefits offered by this job

Holiday & Paid Time Off

Health Care Benefits

Pension & 403(b) Options

Telecommuting available

Job summary

The New York State Education Department (NYSED) seeks an Information Technology Specialist 3 (Programming) to supervise the ITS Help Desk and Training Unit in Albany. You will oversee staff, review new products, and develop training programs and materials.

Responsibilities include advanced troubleshooting, data analysis with Power BI, and content improvements for the ITS Help Desk website. Telecommuting up to 50% is allowed; occasional night/weekend work may be required.

Qualifications

• Five years of professional experience in computer programming.
• Bachelor’s degree with CS credits or higher plus programming experience.

Responsibilities

• Supervise the ITS Help Desk and Training Unit.
• Provide guidance and professional development for staff.
• Develop and present classroom training materials.

Skills

Supervisory skills

Customer service skills

Project management

Training delivery

Problem solving

Education

Bachelor’s degree with CS credits

Associate degree with CS credits

Tools

Microsoft Endpoint Configuration Manager

Microsoft Active Directory

Power BI

Microsoft Access

VBA/Office macros

Job description

The New York State Education Department (NYSED) seeks an Information Technology Specialist 3 (Programming) to supervise the ITS Help Desk and Training Unit in Albany. You will oversee staff, review new products, and develop training programs and materials.

Responsibilities include advanced troubleshooting, data analysis with Power BI, and content improvements for the ITS Help Desk website. Telecommuting up to 50% is allowed; occasional night/weekend work may be required.