IT Specialist 1

ALS Limited; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

ALS Limited is seeking an IT Specialist I to support a Windows-based enterprise environment in Houston. You will troubleshoot hardware, software, and connectivity issues, manage AD accounts, and assist with Exchange/Office 365 tasks and ServiceNow tickets.

The role requires strong communication, teamwork, and a willingness to learn PowerShell and basic networking concepts. On-call rotation may apply, with opportunities to grow within the IT team.

Qualifications

• Experience supporting Windows desktop Environments in an enterprise setting.
• Familiarity with AD account and group management and basic PowerShell.
• Knowledge of Exchange/Office 365 configuration and mail flow basics.
• Experience handling ServiceNow tickets and user access requests.

Responsibilities

• Troubleshoot hardware, software, and connectivity issues for users.
• Assist with AD account and permission management.
• Support Exchange/Office 365 tasks and distribution lists.
• Process tickets in ServiceNow: update, assign, close.
• Prepare equipment and accounts for new hires and departures.
• Document procedures and assist with IT events setup.

Skills

Hardware troubleshooting

Software troubleshooting

Connectivity troubleshooting

Outlook/MS Office

Active Directory

PowerShell basics

Exchange/Office 365

ServiceNow ticketing

Communication skills

VPN/network basics

Education

CompTIA A+

CompTIA Network+

Tools

Outlook

Office 365

Active Directory

PowerShell

Exchange

ServiceNow

Job description

IT Specialist I has the following duties:

• Troubleshooting of user hardware, software, and connectivity issues in an Enterprise environment printer connectivity;
• Outlook and MSOffice issues; password resets; troubleshooting wireless/wired connectivity; folder/file permissions;
• Basic Active Directory task work - account and object creation and modification; working with Security Groups and Organizational Units; starting to learn basic PowerShell for gathering info;
• Basic Exchange and/or Office365 task work - confirming email addresses; checking and updating distribution lists;
• Work with tickets in Service Now - updating; assigning; closing; sorting; filtering.
• Basic break/fix for end-users - troubleshooting simple issues with connectivity; peripherals; hardware; and software;
• Setting up accounts and hardware for incoming hires, and tearing down same for departing employees - building accounts; imaging and deploying hardware; retrieving hardware;
• Responsible for setup of company events from an IT perspective, including support for A/V and computer requirements;
• Simple documentation;
• Experience in Windows environment (window desktop);
• Experience with hardware troubleshooting, network security, network administration.;
• Technical certifications in PC or network-relates areas are a plus (Comp Tia, A+, Network +);
• Ability to be on-call for critical off-hours support on a rotating basis (monthly);
• Basic knowledge of network connectivity, protocols and security devices to include VPN troubleshooting;
• Good in-person, phone, and written communication skill; managing expectations, deescalating stressed users/situations;

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, members of minority groups, and persons living with disabilities. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.