IT Specialist 1

ALS; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

ALS in Houston is seeking an IT Specialist I to troubleshoot end-user hardware, software, and connectivity in an enterprise environment. You will assist with AD tasks, Exchange/Office 365, and ServiceNow ticketing while supporting new hires and ongoing operations.

The role emphasizes hands-on problem solving, basic PowerShell, and a willingness to be on call monthly. Strong communication is essential to deescalate issues and keep users productive.

Qualifications

• Experience troubleshooting in an Enterprise Windows environment.
• Familiarity with AD account and OU management, security groups.
• Experience with Exchange/Office 365 email setup and DL management.
• Ability to work with ServiceNow tickets and basic PowerShell.

Responsibilities

• Troubleshoot end-user hardware, software, and connectivity.
• Manage accounts and hardware for hires and departures.
• Support AV and events from an IT perspective.
• Document basic IT processes and procedures.

Skills

Windows OS

Hardware troubleshooting

User support

Active Directory

Office 365 / Exchange

ServiceNow

PowerShell basics

VPN troubleshooting

Networking basics

On-call support

Documentation

Communication skills

Education

CompTIA A+

CompTIA Network+

Tools

Active Directory

Exchange/Office 365

ServiceNow

PowerShell

VPN

Job description

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

IT Specialist I has the following duties:

• Troubleshooting of user hardware, software, and connectivity issues in an Enterprise environment printer connectivity; Outlook and MSOffice issues; password resets; troubleshooting wireless/wired connectivity; folder/file permissions
• Basic Active Directory task work - account and object creation and modification; working with Security Groups and Organizational Units; starting to learn basic PowerShell for gathering info
• Basic Exchange and/or Office365 task work - confirming email addresses; checking and updating distribution lists
• Work with tickets in Service Now – updating; assigning; closing; sorting; filtering.
• Basic break/fix for end-users - troubleshooting simple issues with connectivity; peripherals; hardware; and software
• Setting up accounts and hardware for incoming hires, and tearing down same for departing employees - building accounts; imaging and deploying hardware; retrieving hardware
• Responsible for setup of company events from an IT perspective, including support for A/V and computer requirements
• Simple documentation
• Experience in Windows environment (window desktop)
• Experience with hardware troubleshooting, network security, network administration. Technical certifications in PC or network-relates areas are a plus (Comp Tia, A+, Network +)
• Ability to be on-call for critical off-hours support on a rotating basis (monthly)
• Basic knowledge of network connectivity, protocols and security devices to include VPN troubleshooting
• Good in-person, phone, and written communication skill; managing expectations, deescalating stressed users/situations

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.